IT Systems Engineer
Touchpoint private limited
Total years of experience :4 years, 5 Months
• Provide first-level technical support to end-users, swiftly resolving hardware, software, and network issues.
• Install, configure, and maintain desktops, laptops, printers, and other IT equipment for optimal performance.
• Troubleshoot and resolve operating system, software application, and peripheral issues.
• Perform system upgrades, patches, and software installations to enhance functionality and security.
• Assist in setting up and supporting audio-visual equipment for meetings and events.
• Conduct routine maintenance tasks, including system backups and antivirus updates.
• Document common issues, resolutions, and troubleshooting procedures.
• Collaborate with fellow IT professionals to escalate and resolve complex technical issues efficiently, minimizing downtime.
• Diagnosed and resolved hardware and software issues, performing necessary repairs.
• Conducted scheduled preventive maintenance checks on ATMs to prevent breakdowns.
• Installed updates, security patches, and conducted system checks to maintain compliance and security standards.
• Ensured the integration of ATMs/CDMs on networks and resolved network-related issues.
• Cultivated positive client relationships, addressing concerns promptly and professionally.
• Delivered training and support to clients and personnel on ATM operations.
• Available for on-call duty to promptly respond to urgent service requests
I have got below these certificate along with study; 1. Certificate for presenting a paper from the institute of Engineers Pakistan. 2. Certificate of continuing professional development program from Iqra University. 3. Certificate of Registered Engineer From Pakistan Engineering Council.
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