IT Technical Support Engineer
Ministry of Education and Higher Education Qatar
Total years of experience :19 years, 10 Months
• Install and configure computer hardware, operating systems and applications (Desktops, Laptops, Tabs).
• Monitoring and maintain data systems and networks.
• Troubleshoot IP Phone, setup and configure Fax machines
• Support MOE&HE users through a series of actions, to help set up systems or resolve issues.
Troubleshoot system and network problems, diagnose, and solve hardware or software faults.
• Replacing parts if required for computer, laptop, printer, photocopier, fax
Set up new users' accounts, profiles and resolve with password issues.
• Prioritize and manage open cases effectively.
Provide recommendations to improve the organization’s IT systems.
• Monitor the Internet and email usage of users.
Install, configure & troubleshoot smart Boards and guide the users.
• Prepare all IT support for MOE&HE activities like (Assembly Hall Presentations, Auditorium Presentations, Conferences… etc.) and support the activities with required IT tools.
• Check & patch required Microsoft updates on all desktops and staff laptops.
• Install required Microsoft Office applications and configuring their updates.
• Assist in installing required applications on tablets based on education and teachers’ requirements.
• Troubleshoot Symantec End Point Protection.
• Monitor and maintain the MOE user email system (Microsoft Office 365).
Identifying and removing computer viruses and providing major repairs in accordance with outside vendors.
•Handling the Back Up and recovery of system state data
•Installation, configuration and troubleshooting of barcode printers
•Steered efforts in follow up with vendors for maintenances and repairs of all IT related equipment and devices in the Ministry
Oversaw the investigation and resolution of hardware and software issues.
•Identified and removed computer viruses and provided major repairs in accordance with outside vendors.
•Stellar role in Back Up and recovery of system state data
•Performed wiring and daily maintenance of internal IT systems
•Ensured administration of printers, network printers, plotters, faxes, scanners photocopiers etc.
•Configured network protocols and Service
•Provided audit support for financial audits pertaining to IT applications
•Maintained track of information of all IT hardware equipments and software
Looking after end-to-end management of projects as per schedule and ensuring timely completion & delivery of work to management
•Investigating and solving problems, which may be complex or long-standing problems
•Monitoring progress as per scheduled deadlines for various tasks and taking necessary steps to ensure completion within time, cost and effort parameters
•Ensuring that all activities are carried out as per the requirements of organizational policies
•Preparing product reports by collecting, analyzing and summarizing information & trends
•Maintaining product & company reputation by complying with set rules & regulations
•Preparing technical guidelines, procedures, testing and training documentation
•Providing effective IT assistance across all aspects of the business and providing back up and support to IT Manager
•Supporting and maintaining Microsoft Server and Desktop operating systems, and Microsoft Exchange environment plus general maintenance of all IT-related hardware/software
•Ensuring security and upgrades are applied and kept up to date on desktops and laptops
•Establishing networking environment by designing system configuration, directing system installation, defining, documenting, and enforcing system standards
•Design and implementation of new solutions and improving resilience of the current environment
•Maximizing network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimization
•Securing network system by establishing and enforcing policies, and defining and monitoring access
•Implementing security tools & practices across servers and applications/services
•Ensuring configurations & data backup of services and implementing recovery from disaster
•Assisting in identifying, recommending and implementing new processes or amendments to current ones to improve team functionality
3 year master degree
3 years degree
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