Senior Service Advisor
AUTO FIT CENTER
Total years of experience :10 years, 9 Months
Welcome the clients into the workshop and inquire about the troubles they are facing with their automobiles
Receives customer telephone calls regarding bookings, progress, complaints, general inquiries.
Meets and greets customer, discusses and advises on work to be done.
Performs receiving inspection and records results (visible damages, scratches) on the Repair Order, obtains customer signature and gives copy to the customer.
Initiates job card and forwards to Time Controller.
Remains in contact with the workshop for follow-up and instant information about the progress/state of the current jobs.
Informs customer of additional job required (warranty or cash).
Checks vehicle's work progress physically to confirm job completion.
Informs the customer about the completion of the job after checking physically the vehicle's condition, washed, clean etc.
Informs and explain to the customer about the job done on his vehicle at the time of delivering the vehicle.
Shows the customer any removed parts, and arranges to dispose of the same if the customer does want them.
Handling Insurance Customer of Oman, Qatar, Ascana, DNI, Buhaira, Zurich, N.G.I, Emirates, Gateway Alliance and Adnic, etc INS.
Regularly following up with 15 Internal team (workshop controllers and technicians) on vehicle status, updating customers regularly on progress and ensuring delivery of vehicles within proposed timeframe.
Auditing on weekly basis and monthly basis (Billing and Payment, Denial management)
Preparing daily, weekly reports and submit to Manager
Review and check applications and supporting documents
Handling query mail related to billing or payment and reply on daily basis
Ensuring highest level of customer satisfaction to the clients
Entering data accurately onto computerized databases and Excel spreadsheets
Locate and correct data entry errors, Data manipulation in Excel spreadsheets
Scan documents into database, send emails quotations and follow-up with customers
Communicate with applicants telephonically and in person
Welcome the clients into the workshop and inquire about the troubles they are facing with their automobiles
Receives customer telephone calls regarding bookings, progress, complaints, general inquiries.
Meets and greets customer, discusses and advises on work to be done.
Performs receiving inspection and records results (visible damages, scratches) on the Repair Order, obtains customer signature and gives copy to the customer.
Initiates job card and forwards to Time Controller.
Remains in contact with the workshop for follow-up and instant information about the progress/state of the current jobs.
Informs customer of additional job required (warranty or cash).
Checks vehicle's work progress physically to confirm job completion.
Informs the customer about the completion of the job after checking physically the vehicle's condition, washed, clean etc.
Informs and explain to the customer about the job done on his vehicle at the time of delivering the vehicle.
Shows the customer any removed parts, and arranges to dispose of the same if the customer does want them.
Handling Insurance Customer of Zurich, N.G.I, Emirates, Gateway Alliance and Adnic, etc INS.
Regularly following up with 15 Internal team (workshop controllers and technicians) on vehicle status, updating customers regularly on progress and ensuring delivery of vehicles within proposed timeframe.
Auditing on weekly basis and monthly basis (Billing and Payment, Denial management)
Preparing daily, weekly reports and submit to Manager
Review and check applications and supporting documents
Handling query mail related to billing or payment and reply on daily basis
Ensuring highest level of customer satisfaction to the clients
Entering data accurately onto computerized databases and Excel spreadsheets
Locate and correct data entry errors, Data manipulation in Excel spreadsheets
Scan documents into database, send emails quotations and follow-up with customers
Communicate with applicants telephonically and in person
Preparing sales invoices & the upkeep of an accurate accounts filing system
Assist in the preparation of monthly balance sheet account reconciliations
Inputting of supplier invoices and employee expense claims to the ledgers
Responsible for financial accounts including budgets and cash-flow.
