BILLING OFFICER
AL GARHOUD PRIVATE HOSPITAL
Total years of experience :14 years, 6 Months
Make use of codes to interpret patient health claims and submit records to insurance companies as requested
•Assist patients by following up health claims, as well as appealing unpaid claims
•Create patient invoice by recording services provided to patients, and confirming them with doctors
•Maintain competence in the job by participating in educational opportunities organized to train practitioners in the field
•Verify patient information to ensure it is complete and accurate; and update patient information regularly to reflect changes in their demographics
•Facilitate the resolution of all issues concerning billing by assessing contract with third party payers; explain insurance packages to patients and negotiate settlements
•Maintain record of services received by patients in the clinic by entering data into the computer system and making them available when needed
•Ensure that patients’ files are kept safe so as to avoid issues of lost or damaged files.
Assisting the Administration Heads on full time basis.
•Determines patient invoice by capturing services noted in patient chart; clarifying services with physicians.
•Identifies responsible party by examining patient record.
•Issues invoice by entering service data; calculating charges; mailing invoices.
•Resolves billing issues by discussing contract with third-party payer; explaining insurance contract with patient; negotiating settlement.
•Using coded data to produce and submit claims to insurance companies.
•Maintains patient and invoice files by entering and adjusting data.
•Provides billing information by collecting, analyzing, and summarizing third-party billings, accounts pending, and late charges data and trends.
•Updates job knowledge by participating in educational opportunities.
•Accomplishes medical office mission by completing related results as needed.
•Answer patient’s billing queries and managing the facility’s accounts Receivable reports.
Assist guests with check-ins/outs of hotel and settlement of guest folios.
• Ensure reservations are taken correctly and courteously.
• Promoted hotel programs, special rate packages and up-grades to maximize hotel revenue.
• Promote new player’s club membership and provide promotion information and benefits of club to guest.
• Anticipate guest needs and provide information regarding rooms, restaurants, entertainment and other activities.
• Make arrangements for shuttle, limo, tour or restaurant reservations for guest.
• Ability to delight every guest by sharing my passion and local knowledge to arrange memorable experiences.
• Own all requests and complaints, resolve the issues immediately and follow up to ensure the guest’s satisfaction.
• Offer guest my name for any further assistance and thank them for choosing our property.
on an Inbound Project.
• Handling Customers Queries with professional concern.
• Maintain quality of Customer Service.
• Emailing weekly reports to Floor Supervisor.
• Attend trainings on Excellent Customer Services and Customer Satisfaction.
• Daily inspection of random recorded calls to assure quality.
• Daily Inspection of systems to avoid any inconvenience.