hisham mahmoud

 Creation of QMS from scratch (Quality, supply chain, finance, human resources and franchise relationships)
 Business analysis of all processes using flow charts.
 Implementation of processes in Net-suit Oracle ERP.
 Create Quality manual and Quality policy.
 Create Franchise manual.
 Set procedures and work instructions that allow monitoring all operations that affect quality, Food Safety, Hygiene System, safety and Work environment according to ISO standards (ISO 9001, ISO 14001, ISO 22000, ISO 45001and OHSAS18001)
 Create programs and training procedures for the project (improvement of Franchisee staff skills) (200chefs and cashiers)
 Preparing a quality management plan to comply with the company objectives requirements.
 Leading the quality team to achieve the quality department objectives.
 Ensuring that company procedures will fulfil the customers and stakeholders’ requirements according to quality management system.

 Creation of IMS from scratch (QMS, EMS, OHSMS)
 Develop and implement Infrastructure to comply with health and safety standards.
 Attain Accreditation as a supplier (by A.D.A and ANM) in Metro Project - Concrete pavers product.
 Preparation, development and auditing of ISO 9001, ISO14001and OHSAS 18001Requirements.
 Preparing a quality management plan to comply with the company objectives requirements.
 Leading the quality team to achieve the quality department objectives.
 Preparation of Risk analysis and take actions to mitigate or prevent risks.
 Ensuring that company procedures will fulfil the customers and stakeholders’ requirements according to quality management system.
 Act as management representative in case of external audits by certification bodies, and take corrective actions of findings.

 Implementing more than 10 administrative and operational systems to develop and improve institutions and companies with various activities
 Implementation of more than 10 training courses on administrative and operational systems (HR, Organizational structure, performance appraisal program)
 Participation in the implementation of more than 15 research studies for a group of economic projects
 Participate in implementing strategic plans for a group of different companies
 Reviewing more than 50 feasibility studies to verify their quality and compliance with customer requirements
 Leading the evaluation of more than 4 industrial establishments.
 Acting as Project manager for establishing a group of commercial activities (recruitment offices - recruitment companies - medical complex).
 Analyzed and evaluated systems’ performance (Administrative _Operational).
 Analyzed and measured the level of the employees’ job satisfaction and working conditions within the organization.
 Prepared, Trained, and evaluated the performance of the administrative and operational manuals system.

 Creation of IMS from scratch (QMS, Food safety)
 Attain Accreditation of regional requirements (SASO)
 Attain Approval of the quality requirements for Saudi Aramco
 Acting as Head of Internal Audit Team
 Acting as Internal audit manager
 Leading the measuring of the operations performance.
 Establishing analytical laboratories (chemical Microbiology).
 Preparing raw materials specifications and supplier evaluation tools.

 Prepared operational and administrative procedures to comply with the requirements of the different quality management Systems ISO (9001-14001-22000) & OHSAS18001.
 leading and Applying internal audits for:-
1. Quality Management systems ISO 9001
2. Environmental Management systems ISO 14001
3. food safety system ISO 22000 - 2005
4. Occupational Health and Safety systems (OHSAS 18001
 Applied Sampling plans, testing procedures and methods of disposal of defective products.
 Prepared internal controls manuals as well as specifications for quality control of products (Raw material _ final products )
 Prepared the periodic monitoring, performance appraisal, and staff reports
 Acting as Team leader during internal audits.
 Act as management representative in case of external audits by certification bodies, and take corrective actions of findings

 Performed Quality control activities on production stages (In process QC).
 Conducted laboratory tests to comply with final product specifications.
 Inspected raw materials, final products complied with standards