محمد ساجد

Team Leader·Fursan Travel & Tourism

غير ذلك

بكالوريوس,

الخبرة العملية

مجموع سنوات الخبرة: 21 سنوات, 2 أشهر

Team Leader

أبريل 2006 - حتى الآن

Fursan Travel & Tourism

المملكة العربية السعودية

أبريل 2006 - حتى الآن

BSP Document Production
• Queues checking for confirmation and cancellation deadline
Abacus • Basic Core Course
• Fare Pricing, Ticketing, Refunds, Reissuance and EMDs
Hotel Bookings & Leisure: (Reservation Systems)
DOTW • Destination of the World (Advance)
• Hotel reservation and confirmation
• Car hiring and Tour packages
• VIP Services for passenger
GTA • Hotel Reservation
• Wait-list confirmation and follow-ups
• Organizing tour and Leisure packages
• Tour packages for individual and group
Local Vendors • Hotel reservation and Waitlist confirmation
• Organizing group tour packages
• Activities while on locations and meal arrangements as per requirements
• Arranging VIP service for departure and arrivals
• Local Guide arrangement with multi language

مجال الشركة:: الضيافة والسكن
الدور الوظيفي:: خدمة العملاء ومركز الإتصال

Travel Consultant

يناير 2015 - سبتمبر 2011

American Consulate General

باكستان

يناير 2015 - سبتمبر 2011

Letter of Recommendation by Timothy D. Waldron

مجال الشركة:: الإدارة العامة
الدور الوظيفي:: خدمة العملاء ومركز الإتصال

Travel Consultant

يناير 2005 - ديسمبر 2005

Carlson Wagonli

باكستان

يناير 2005 - ديسمبر 2005

is a global leader specialized in business travel management. CWT is the GSA of
Quality Aviation Pakistan. It has many corporate customers/companies in private sector with its enormous
branch network country wide. I’ve provided my services in implant desk in American Consulate Lahore
Region office while working with Carlson Wagonlit Travel. I was leading front desk staff to provide Reservation,
Ticketing, Hotel Bookings; Tourism and VIP escort services to American Consulate staff on all International
Airports of Pakistan. While making any reservation or trip for customers; I was responsible to follow the
American Travel Policies. Ensuring all bookings and reservations are processed accurately. Responding to all
phone and email enquiries promptly, courteously and in a friendly manner.

مجال الشركة:: الضيافة والسكن
الدور الوظيفي:: خدمة العملاء ومركز الإتصال

Traffic Assistant

يناير 2001 -

Shaheen Air International

باكستان

يناير 2001 -

Air International is 2nd National and well reputed Carrier of Pakistan. I was deputed on Airport as

مجال الشركة:: شركات الطيران
الدور الوظيفي:: خدمة العملاء ومركز الإتصال

Online reservations and Customer service
• Arranging flights, insurance and accommodation
• Using a booking system to secure reservations as per customer’s requirement
• Collecting and processing payments as per company policy
• Advising clients on travel arrangements, e.g. visas and passports
• Keeping clients up to date with any changes of schedule
• Dealing with complaints and refunds

الدور الوظيفي:: غيرذلك

Travel Consultant

Sonya Travels

باكستان

Sonya Southern Travels Network is the largest Travel, Tours, Umrah and Hajj network with 25 branches in all
the major cities of Pakistan. I’ve worked as Travel Consultant and dealing with various corporate clients and
companies. I was responsible for researching travel options and presenting the best deals in terms of
requirements. Filing, photocopying and general administrative duties. Monitoring bookings throughout the
working day. Negotiating corporate and best rates with hotels. Advising on and organizing visas and passports.
Booking rail, hotel and domestic and international air travel. Being corporate division staff I’d to Monitoring
competitor activity in order to maintain the most competitive rates and to Ensuring travel brochures;
promotional literature are displayed prominently. Responding to all phone and email enquiries promptly,
courteously and in a friendly manner.

مجال الشركة:: شركات الطيران
الدور الوظيفي:: خدمة العملاء ومركز الإتصال

Tour

Travel Fast (pvt) Ltd

باكستان

Travel Fast is a fantastic specialize travel agency in International and Domestic Tickets, First class Umrah and
Hajj Packages, Domestic and International Tourism,

مجال الشركة:: الضيافة والسكن
الدور الوظيفي:: خدمة العملاء ومركز الإتصال

American Consulate General

باكستان

Outstanding Travel Arrangements & Ticketing Support 18-Oct-2011
Letter of Appreciation and Recommendation
Fursan Travel and Tourism

مجال الشركة:: الإدارة العامة
الدور الوظيفي:: غيرذلك

التعليم

American International College

سبتمبر 2008

بكالوريوس،

المملكة العربية السعودية

courses: Certificate of Hotel Sales Specialist (Hotel Excellence) Travel Training Program by J.W. Marriot, Jr