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Muhammad Sajid, Team Leader

Muhammad Sajid

Team Leader·Fursan Travel & Tourism

Other

Bachelor's degree,

Work experience

Total years of experience: 21 years, 2 months

Team Leader

April 2006 - Present

Fursan Travel & Tourism

Saudi Arabia

April 2006 - Present

BSP Document Production
• Queues checking for confirmation and cancellation deadline
Abacus • Basic Core Course
• Fare Pricing, Ticketing, Refunds, Reissuance and EMDs
Hotel Bookings & Leisure: (Reservation Systems)
DOTW • Destination of the World (Advance)
• Hotel reservation and confirmation
• Car hiring and Tour packages
• VIP Services for passenger
GTA • Hotel Reservation
• Wait-list confirmation and follow-ups
• Organizing tour and Leisure packages
• Tour packages for individual and group
Local Vendors • Hotel reservation and Waitlist confirmation
• Organizing group tour packages
• Activities while on locations and meal arrangements as per requirements
• Arranging VIP service for departure and arrivals
• Local Guide arrangement with multi language
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Travel Consultant

January 2015 - September 2011

American Consulate General

Pakistan

January 2015 - September 2011

Letter of Recommendation by Timothy D. Waldron
Company industry:
Public Administration
Job role:
Customer Service and Call Center

Travel Consultant

January 2005 - December 2005

Carlson Wagonli

Pakistan

January 2005 - December 2005

is a global leader specialized in business travel management. CWT is the GSA of
Quality Aviation Pakistan. It has many corporate customers/companies in private sector with its enormous
branch network country wide. I’ve provided my services in implant desk in American Consulate Lahore
Region office while working with Carlson Wagonlit Travel. I was leading front desk staff to provide Reservation,
Ticketing, Hotel Bookings; Tourism and VIP escort services to American Consulate staff on all International
Airports of Pakistan. While making any reservation or trip for customers; I was responsible to follow the
American Travel Policies. Ensuring all bookings and reservations are processed accurately. Responding to all
phone and email enquiries promptly, courteously and in a friendly manner.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Traffic Assistant

January 2001 -

Shaheen Air International

Pakistan

January 2001 -

Air International is 2nd National and well reputed Carrier of Pakistan. I was deputed on Airport as
Company industry:
Airlines
Job role:
Customer Service and Call Center

-

-

Online reservations and Customer service
• Arranging flights, insurance and accommodation
• Using a booking system to secure reservations as per customer’s requirement
• Collecting and processing payments as per company policy
• Advising clients on travel arrangements, e.g. visas and passports
• Keeping clients up to date with any changes of schedule
• Dealing with complaints and refunds
Job role:
Other

Travel Consultant

-

Sonya Travels

Pakistan

-

Sonya Southern Travels Network is the largest Travel, Tours, Umrah and Hajj network with 25 branches in all
the major cities of Pakistan. I’ve worked as Travel Consultant and dealing with various corporate clients and
companies. I was responsible for researching travel options and presenting the best deals in terms of
requirements. Filing, photocopying and general administrative duties. Monitoring bookings throughout the
working day. Negotiating corporate and best rates with hotels. Advising on and organizing visas and passports.
Booking rail, hotel and domestic and international air travel. Being corporate division staff I’d to Monitoring
competitor activity in order to maintain the most competitive rates and to Ensuring travel brochures;
promotional literature are displayed prominently. Responding to all phone and email enquiries promptly,
courteously and in a friendly manner.
Company industry:
Airlines
Job role:
Customer Service and Call Center

Tour

-

Travel Fast (pvt) Ltd

Pakistan

-

Travel Fast is a fantastic specialize travel agency in International and Domestic Tickets, First class Umrah and
Hajj Packages, Domestic and International Tourism,
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

-

American Consulate General

Pakistan

-

Outstanding Travel Arrangements & Ticketing Support 18-Oct-2011
Letter of Appreciation and Recommendation
Fursan Travel and Tourism
Company industry:
Public Administration
Job role:
Other

Education

American International College

September 2008

September 2008

Bachelor's degree,

Saudi Arabia

courses: Certificate of Hotel Sales Specialist (Hotel Excellence) Travel Training Program by J.W. Marriot, Jr

American International College

September 2008

September 2008

High school or equivalent,

Saudi Arabia

courses: Certificate of Hotel Sales Specialist (Hotel Excellence) Travel Training Program by J.W. Marriot, Jr

Galileo Pakistan

January 2007

January 2007

High school or equivalent,

Pakistan

courses: Galileo BSP Document Production

Corvit College

April 2004

April 2004

High school or equivalent,

United Arab Emirates

courses: Certificate of Advance Course in Ticketing, Tariff & Reservation Multinational Travel Training Institute

Allama Iqbal International

June 2002

June 2002

High school or equivalent,

United Arab Emirates

courses: Certificate of Airport Service Skills Shaheen Air International

Galileo Pakistan

March 2001

March 2001

High school or equivalent,

United Arab Emirates

courses: Amadeus Basic Functionality Amadeus, Premier Aviation Services (pvt) Ltd

Board of Intermediate and Secondary

January 2000

January 2000

High school or equivalent,

United Arab Emirates

Education,

Government Pakistan High School

January 1998

January 1998

High school or equivalent,

Gujrat

Skills

ADMINISTRATION
Expert
ADMINISTRATION
Expert
CONTRACT MANAGEMENT
Expert
CONTRACT MANAGEMENT
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
EMAIL
Intermediate
EMAIL
Intermediate
GOVERNMENT
Expert
GOVERNMENT
Expert
LEADERSHIP
Expert
LEADERSHIP
Expert
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
NETWORKING
Intermediate
NETWORKING
Intermediate
POLICY ANALYSIS
Expert
POLICY ANALYSIS
Expert
SALES
Expert
SALES
Expert

Languages

Thai
Expert