Executive General Manager
Armada Facilities
Total years of experience :15 years, 11 Months
Ensure the delivery of Facilities Management services to a high standard.
• Identifying opportunities that will continuously improve all aspects of FM operations Focus on
quality-of-service delivery, ensuring best practice
• Optimizing for costs and ensuring the best service deliveries
• Manage FM Procurement strategy and benchmarking projects Responsibility for the delivery
of FM Helpdesk services and systems Support and lead the management of all Hard Services
Including Buildings & Equipment and PPM, MEP scheduling Ensure records are created and
maintained for building (site log books) to demonstrate full operational procedures are
followed Manage office space utilization and continuously develop “ways of working”
• Lead and develop the management of on/off site storage requirements Management and
reporting of Facilities budgets supported by Finance business partner
• Work across the business to support all aspects of operational service delivery.
• Organize and chair weekly operations meetings and ensure all objectives and requirements
are clearly communicated across the team To advise senior leadership team in the allocation
of space and office accommodation within the building internally & to clients
• Planning and scheduling the team onto projects, delegating and bringing insight into ways to
priorities and smooth demand so that you make the best use of the skills your team have.
• Hiring & training the best & most fit calibers
Ensure the delivery of Facilities Management services to a high standard. Identifying
opportunities that will continuously improve all aspects of FM operations Focus on quality-ofservice delivery, ensuring best practice
• Overall responsibility for all soft services incl. Reception services, Post room,
Catering/Vending, Cleaning, Security, meeting rooms, events management etc. Support the
development of FM contracts and contractor management
• Manage FM Procurement strategy and benchmarking projects Responsibility for the delivery
of FM Helpdesk services and systems Support and lead the management of all Hard Services
Including Buildings & Equipment and PPM, MEP scheduling Ensure records are created and
maintained for building (site log books) to demonstrate full operational procedures are
followed Manage office space utilization and continuously develop “ways of working”
• Lead and develop the management of on/off site storage requirements Management and
reporting of Facilities budgets supported by Finance business partner
• Work across the business to support all aspects of operational service delivery.
• Organize and chair weekly operations meetings and ensure all objectives and requirements
are clearly communicated across the team To advise senior leadership team in the allocation
of space and office accommodation within the building internally & to clients
• Develop, review and keep the Business Continuity Plan and arrangements up to date, fit for
purpose and regularly tested.
• Devise, manage, deliver the annual Facilities budget. Assess and forecast financial
performance, including comparison of actuals to budget, consider outlook and manage activity
to deliver agreed financial outcomes.
• Planning and scheduling the team onto projects, delegating and bringing insight into ways to
priorities and smooth demand so that you make the best use of the skills your team have.
• Maintain the safety management system for contractors, including induction processes,
permits to work, CDM Site Safety
Project Manager
• Orchestrated the Full Project Charter, Process Maps, New Kickoffs for several Sites Enhancing
the Services Deliveries for Operations Setting the Right KPI's Using the S.M.A.R.T Modules
eCommerce & Marketing Manager
• Designing a full portfolio about selected products, E-commerce platform, Shopping Carts & All
front-end procedures
• Over-viewing the full back-end operations logistics, supply chain & sellers’ interfaces
• Exploring new market venues & on-boarding new sellers on a well-known trading platform
across the Egyptian territory.
Sales & Marketing Manager
• Establishing from ground zero a solid digital presence through the social media platforms with
an attractive web presence for the company’s website
• Modifying all the tendering process, sales funneling & establishing new process flow chart to
ensure a steady growing process.
• Participating in all the CSR’s taken care of during the COVID-19 Pandemic and organizing the
process of a national scale project to sanitize all the schools for the GED exams Building
market intelligence and identifying the company’s weight inside every business sector and
which sectors to penetrate and which ones not to.
• Developing 14 on hand brands ready to be launched related to the main company core service
Oversee all divisions in terms of operations from HR, Business Development,
Operations & QA for one of the first call center Hubs in Cairo, Egypt.
Training potential leaders to be staged to excellent standards of Service Delivery
for all the Business Process Outsourcing, Human Resources Outsourcing & IT Outsourcing
opportunities servicing all over USA, Canada, Australia & New Zealand
Determines new methodologies for managing all Operations, Client relations & Administration
management.
Hobbies
Swimming, Reading, Internet
Browsing, Travelling & Shopping
Establishing new forms of internal development procedures to facilitate the process of new
on-boarded accounts Establishing the desired company transformation modules and full
offshoring solutions to all over the businesses from the MENA & GCC Area
Determines call center operational strategies by conducting needs assessments,
performance reviews, capacity planning, and cost/benefit analyses
• Identifying and evaluating state-of the-art technologies.
• Defining user requirements; establishing technical specifications, and production, productivity,
quality, and customer-service standards; contributing information and analysis to
organizational strategic plans and reviews.
• Developing call center systems by developing customer interaction and voice response
systems, and voice networks; designing user interfaces
• Developing and executing user acceptance test plans; planning and controlling
implementations.
• Maintaining & improving call center operations by monitoring system performance;
identifying & resolving problems
• Preparing & completing action plans; completing system audits and analyses
• Managing system and process improvement and quality assurance programs installing
upgrades.
• Accomplishing call center human resource objectives by recruiting, selecting, orienting,
training, assigning, coaching, counseling, and disciplining employees; administering scheduling
systems.
• Communicating job expectations; planning, monitoring, appraising, and reviewing job
contributions; planning and reviewing compensation actions; enforcing policies and
procedures.
• Meeting call center financial objectives by estimating requirements; preparing an annual
budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Preparing call center performance reports by collecting, analyzing, and summarizing data &
trends.
• Maintains equipment by evaluating and installing equipment; developing preventive
maintenance programs; calling for repairs; evaluating & implementing upgrades
Offshore Operations Consultant - Part Time Basis December 2015 - April 2017
• Overseeing the Operations Quality & Lead time
• Designing the SIPOC Modules Measuring the current RTM's, AHT's & Utilization Improving
strategies for the overall operations
• Checking the VOC & how to translate them to CTQ's
Head of the Lifestyle super category Business Development Management team that works all
over the Egyptian region Setting up ops, wallets, tracing & reporting plans Acquiring new
strategic sellers. Involved in planning and delivery of all SKU's, listings & data to be submitted
to The OB team, Content & follow up to the live deployment online Setting up targets &
follow-up on execution
Konnecti Brand - Director of Operations - OCTOBER 2014 — APRIL 2016
• Seeking out major clients and forming working relationships with the premier buyers in your
industry. Overseeing and managing a large team of Sales Managers, typically spanning a wide
geographical area Identifying valuable emerging markets.
• Accurately forecasting future sales and forming sales plans to adapt to constant shifts in the
marketplace Serving as a business representative at major industry events, conferences, trade
shows, and expositions
• Maximizing company profit Foreseeing and avoiding stagnation in the marketplace Forming
sales strategies to keep your company competitive and innovative Own and hit/exceed annual
sales targets within assigned territory and accounts
• Develop and execute strategic plan to achieve sales targets and to expand the company’s
customer base Build and maintain strong, long lasting customer relationships Partner with
customers to understand their business needs and objectives
• Effectively communicate the value proposition through proposals and presentations
Understand category specific landscapes and trends, reporting on the forces that shift tactical
budgets and strategic direction of accounts
Call Center Operations Manager - MAY 2014 — OCTOBER 2014
• Manage a group of over 100 people Manage a group of Team Managers, Account managers &
team leaders Act as the focal point between the company and all the outsourcing clients.
• Ability to set a forecasting revenue projection plan. Issuing invoicing & running the billing
Charging and acting as a delegate General Manager
Card Spring Brand - Account Manager - FEBRUARY 2014 — APRIL 2014
• Understanding the nature of the new customer loyalty program which is the direct
engagement card linked marketing.
• Running their offshore sales team in Egypt.
Google Ventures - Sales Manager - AUGUST 2012 — FEBRUARY 2014
• Training & Coaching for all the Sales Staff.
• Executing out-bounding Tele sales Process Targeting USA Market Services Offered; Google
Mobile & Smart Phones Advertising
• Accounts: www.sightly.com, www.appstack.com Script Writings
• Generating Sales Bringing On-board Sign Ups & Accounts
• Teaching negotiation & Soft Skills to the Sales Staff
Organize sales visits (required min 10 full presentations per week to decision makers).
• Cold calling to arrange meetings with potential customers to prospect for new business.
• Identify business opportunities by identifying prospects and evaluating their position in the
industry Researching and analyzing sales options.
• Listening to customer requirements and gaining a clear understanding of customers'
businesses and requirements.
• Demonstrating/presenting our products in a structured professional way face to face and
clearly show value and how to generate ROI for our customers.
• Negotiating the terms of an agreement and closing sales to any business in Egypt or abroad
from within our portfolio of products.
• Reviewing your own sales performance, aiming to meet or exceed targets.
• Maintaining good relationships with existing customers and prospects in person and via
telephone calls and emails by providing support, information, and guidance.
• Maintaining accurate records of my activities through the CRM system.
• Making repeat sales to existing customers and sell to new customers.
• Maintain professional and technical knowledge by attending educational workshops;
Reviewing professional publications
• Establishing personal networks Bench-marking state-of-the-art practices Participating in
professional societies.
Wisdek Corp. - Canadian Based Company Provides SEO, PPC, Local Listings, Re-marketing,
Google Business Photos & video SEO Services for B2B markets in USA, Canada, Australia, NZ,
Egypt… & Much More
Responsible for Generating Sales Conducting a Tele sales Process to Bring on Board New
Accounts
As the R & D Head of Department Designing i was specialized into Lead Management Systems
& Sheets Designing Lead Inventory & Data Dump Systems Email, Fax & Direct Mail Campaigns
• Negotiation With Outsourced Call Centers Online Reputation management tasks Revision for
Terms & Conditions for Every Agreement Being Made By Our Company & Other Companies
Researching All Possible Options to Enhance Company’s performance Oversee all the Scientific
Aspects of the Researched Project Responsible For the Strategic Objectives for the Adjustment
of any Type of Business Endeavor
• Executing Internet marketing Strategies By Either Hiring Egyptians or Seeking an Outsourcing
The Service to other Vendors or Hiring Consultants for Freelancers to do the Implementation
• Hiring Needed Calibers Through Working With Recruitment Companies, Online Searches…ETC.
• Continuously Working on Enhancing back End Operations
• Researching Developing Company’s Terms & Conditions & payment Charging methods Review
& Control All Agreements with all Back-End Vendors
OMP Brand Australia - Operations Manager - OCTOBER 2011 — FEBRUARY 2012
• www.om-p.com.au Markets Served: Australia & NZ Services Offered: Google PPC & General
SEM Focused on increasing Sales Conversion from Prospects to Actual on-board Accounts,
managing A Sales team Interaction with Our Client Support Dept.
• Directly, Setting up Plans, Demonstrations & Keyword Packages Negotiation With customers &
Monitoring Sales Operators performance
WAC Brand USA - Operations Manager - JUNE 2011 — OCTOBER 2011
• www.wadvertise.com Markets Served USA, Canada & Australia Services Offered Google Pay
per Click Advertising, Web Hosting, Web Designing & General SEM Focused on Increasing Sales
Conversion from Prospects to Actual On boarded Accounts Services
Wpromote Brand - Sales Team Manager - APRIL 2011 — JUNE 2011
• Client: Wpromote INC, Elsegundo, California Training, Coaching, Quality Control, Performance
Evaluation
• Setting Plans Daily Meetings for Sales Day to Day Operation Evaluating, Weekly meeting
Discussing Coaching Reports Sales Performance, Bottlenecks That we Face, Solutions & Action
Plans
Mogl Brand - Account Manager - JANUARY 2011 — MARCH 2011
• Manage the Whole sales team in the cold calling process.
• Introducing the customer loyalty programs that depends on tech revolutionary solutions and
POS systems.
• Being able to communicate with the service provider tackle the I consent to the processing of
my personal data for the purpose of recruitment for the position to which I am applying. sales
issues and boost the results.
180 Fusion Brand - Social Media Account Manager - DEC 2010 — MAR 2011
• Introducing the new demographic targeting technique for all the Business owners to get to
know how to benefit from being live on the sponsored section on Facebook, Twitter &
LinkedIn. Lead the team towards achieving bigger sales numbers and help smooth the process
of on-boarding new accounts
180 Fusion Brand - PPC Senior Manager - NOV 2010 — DEC 2010
• Working for the offshore account of 180 FUSION LLC, A search engine marketing firm,
Targeting the USA & Canadian Markets Running the Pay per Click Sales Division
• Responsible for Daily meetings With the Sales Advisers
• Setting Plans with Other Junior Sales managers
• Running the Campaign Provides Consulting for the Junior Sales Managers on The Account
Works with the Client Via Conference Calls & Correspondence Emailing Process for Product
Enhancement.
180 Fusion Brand - SEO Senior Account Manager - SEP 2010 — NOV 2010
• For the offshore account 180 FUSION LLC, Search engine marketing firm specialized in (SEM,
SEO, Local Listing & Social Media)
• I have held the title of the Search Engine Optimization Campaign Supervisor
• Interact with the Client, Correspondence Emails with the Customers, Quality control For the
agents' performance, Setting up plans & targets Training for senior sales agents to become
sales managers
Wpromote Brand - Team Manager - NOVEMBER 2009 — SEPTEMBER 2010
• Working for the account of WPROMOTE INC. a search engine marketing Firm Located in El
Segundo, California, USA Involved into Google & yahoo Advertising, Specialized into Pay Per
Click Advertising, Pay Per Click Management & Social Media Advertising
• Targeting all over the USA Managing a Sales a Crew Who Was Able To Maintain The Number
one Title of the Top Performing Team Several Months In Sales & also Responsible to Develop
The managerial skills for a Newly Promoted Team manager Who used to Work as A Junior
partner With me Running our Sales Crew
IDEARC Media (Superpages.com)- Team Manager - FEB 2009 — NOV 2009
• Manage around 27 up to 35 people and help close some of the big accounts on a nationwide
basis.
• Also being able to convey the right message behind every bundle sold for such a big project
which was of paramount importance to the company.
• Targeted market Was the United States Business to Business markets
• Working for the offshore account of www.superpages.com, Which was an online Business
directory for Verizon telecommunications
• Managing over 27 sales agents, setting Plans, targets & Achieving the Number One team or
the Top performing Crew in Production Multiple Times
Verizon Wireless - M.I.T - DECEMBER 2007 — FEBRUARY 2009
• Working as an assistant sales team manager, monitors sales agents Productivity, Converts
Warm Sales Prospects into Actual On-board newly Generated Sales Involved into coaching,
Monitoring & Quality control for my Crew Setting up strategies for advanced & new Product
Knowledge
Mining, Metallurgy & Petroleum Engineering Major: Petroleum Project: Sites Facility Management Project Grade: Excellent
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