■ Migrated from IBM Security Verify to Microsoft Azure AD B2C. To accomplish this migration,
setup all required components for multi tenants (DEV, QA, EDU & PROD) in Azure AD B2C.
Delivered a successful migration for Cloud IAM solutions which is responsible for handling
user account sign-up, sign-in, profile edit and password reset functionalities.
■ Gained technical expertise at Cloud Based Identity Services for Identity Access
Management solutions (IAM).
■ Experienced with industry lead world class cloud security solutions for IAM.
■ Adopted best practices in mechanisms to monitor health for Cloud Services in North
America, Europe and Global markets Web & Mobile Applications solutions.
■ Experienced IT Security Service Management principles and best practices for asset and
configuration Management.
■ Followed PbM criteria and classification for Problem Management and Incident
Management, Change Management and Request Fulfillment.
■ Experienced in Change Management, Request Fulfillment, Problem Management and
Incident Management.
■ Experienced with leading, training IT security operations administrators to support global
clients.
■ Dealt sensitive service interruptions, issues and crisis management under critical pressure
and deadlines.
■ Experienced in IAM configuration and administration Multi-Factor Authentication (MFA) for
global clients.
■ Worked with multiple global teams to resolve outages for inter linked applications.
■ Learned and implemented FCIS-Engineering development knowledge to support triage calls
during after-hours service calls.
■ Provided lead assistance to resolve outages during the triage calls for multiple realm
authentication.
■ Provided Operational support for Cloud based Identity Services technology and platform for
Software as a service (SaaS), Platform as a Service (PaaS), Network as a Service(NaaS) and
Infrastructure as a Service (IaaS).
■ Bi-Yearly & Yearly Audit reviews for Critical group, user and application access.
■ Provided Day-to-Day operational support with critical Incidents, problems, escalations as
appropriate, and ensure root cause analysis has been identified, and permanent fixes have
been implemented
■ Ensured that Management and Incident Managers are kept abreast of any service
interruptions.
■ Coordinated Change controls between Cloud based provider, Ford IT Customers, and
Engineering teams to Follow all Ford Change Control processes; Ensure Freeze processes
are followed, and Change conflicts are resolved and approved.
■ Managed, updated critical client-secret and credentials through Password Auto-Recovery
(PAR) and Privileged Access Management (PAM) tools.
■ Worked with product vendor to coordinate distribution of regular updates/patches o
Responsible for coordinating the deployment of new Cloud Identity software or solutions to
Ford Cloud Identity environments
■ Monitored service level agreement (SLA), API performance (Rate Limit) are met for cloud
solutions.
■ Maintains strong customer relationship and build a close working relationship with cross
functional teams
■ Worked with various infrastructure support teams to provide technical direction and
addresses security threats in co-ordination with IT Security Operations, Engineering, Cyber
Security and in-vehicle cyber security teams.
- Company industry:
- Automotive Dealership & Distributor
