Senior Manager, Strategic PMO and Transformation Office
Ooredoo Telecom
Total years of experience :28 years, 11 Months
Leading Transformation office with consulting firm McKinsey to meet Free Cash Flow/EBITDA/CAPEX targets. Yearly portfolio includes 100+ projects, 35+ project managers and multi-million dollars budget to deliver on Revenue, Cost savings, EBITDA and CAPEX/investments ambitions. Weekly progress review, monthly Steerco and quarterly reporting.
Delivered strategic initiatives related with information technology, digitalization, telecom network, cost optimization, revenue generation and customer experience.
Projects and programs scope aligned with organization’s strategy. Projects prioritized as per allocated budget and available resources. Strategy execution progress reports shared with internal and external stakeholders. Solutions proposed to clear road blocks and to accelerate delivery.
Supported organization in business planning, annual operating plans, strategy formulation, strategy alignment, strategic initiatives identification & definition, delivery roadmaps and benefit realization plans. Coached functional managers on project’s planning, execution and risks mitigation. Liaised with project managers on planning/governance and agreed on milestones, progress reporting format and frequency.
Strategic initiative management, program management and project management methodologies developed, tailored in alignment of PMI, PRINCE2 and OGC MSP.
Engaged with top consulting firms (AT Kearny, Deloitte, McKinsey, Accenture, Strategy&, BAIN, Cap Gemini, Omni Tele, ResponseTek & NurvePartners) to uplift business performance and to meet shareholder expectations.
Championed enterprise risk management for strategy & CEO support office. Lead workshops to identify enterprise risks in the organization, risk register updated and progress on mitigation/response plans reported to relevant stakeholders.
Complexity of digital savings quantification resolved. Savings validated and all information sources mapped with multiple savings/reporting models. Digital transformation governance proposed and related work streams defined.
Efficiency improvement & cost savings program successfully delivered. 50+ projects identified, planned and executed in 3 years. Benefits quantified, validated and realized. Efficiency improved in different business areas and operating cost reduced.
Customer experience transformation program successfully delivered. Ideal customer journey’s defined, gaps identified to reach ideal state, improvement projects identified, planned and executed. NPS and CSAT improved.
Program management methodology developed as per MSP (OFC Manage successful programs) framework and implemented in the organization. Program governance, RACI and benefit tracking improved in the organization.
B2B Sales Program including business to retail started up as per group guidelines. Sales increased, cost of sales reduced and new business lines introduced.
Lead on enterprise risk management. Top 10 risks identified, quantified, impact analyzed and treatment & mitigation plans prepared. Quarterly ERM reports communicated internally and to group.
Multiple programs startup completed, program mandate prepared, project charters developed, new initiatives identified/defined, benefits quantified, benefit tracked/realized, program governance setup and alignment with strategy maintained.
Lead cost savings program initiation and cost gap identification with consulting firm AT Kearny. Delivered efficiencies through-out the organization in all business areas including Marketing, Sales, Customer Care, Technology, IT, Human Resources and Legal/Regulatory. Provided consultation internally on all levels in Organization for improvements identification, quantification, planning of actions and finally realization of benefits.
Successfully lead transformation of Wataniya Telecom rebranding to Ooredoo Kuwait. Engaged with multiple vendors, suppliers, parent organization, consultants and govt entities. Provided consultation to internal teams in planning/delivery to reduce complexity and finally migrated to a new Brand.
Multiple information technology & network related projects delivered on-time and within approved budget. Top projects included Mobile self-care application launch, NRTRDE implementation, Data warehouse migration, bulk broadcast system implementation and Network performance testing.
Responsible to manage products related with Roaming and Order Management Business Area. Consultancy to Product Development, Design and support teams. Requirements development and presentations to customers for products. Response on RFPs and compliance to Customer requirements. Budget & expense record of products.
Design and Architecture of Business Support Solutions for Telecom Operators. Project Management for Change Requests and for the development of new Products. Requirement Analysis & Requirement Development for customer requirements.
Analysis n Design of new Telecom Product (Product Catalogue), Lead the TPC Development Team, Architecture of the TPC, Project Management of the TPC Project.
Worked as System Analyst, Business Analyst, Technical Architect for New CRM Product for Telecom Operators. Engaged in adoption of Rational Unified Process (IBM) and J2EE Technologies selection as per requirements of the New Product. Assisting Project Manager for Estimation and scheduling.
Worked as Application System Analyst/Product Designer/Team Leader for the projects of MTC Vodafone Bahrain, Telecom Operators of Sudan, Algeria, Ghana, Cyprus. Product Owner/Team Leader of Data Warehouse Solution for MTC Vodafone Kuwait/Bahrain and WARID Pakistan. Member of Product Design Group.
Completed following projects in the capacity of (Senior Software Engineer, Application System Analyst, Team Leader, Oracle Technologies Consultant and Member of Design Group):-
1. Requirement Analysis and Proposed Solution/Design Preparation for Telecom Operators of Africa (Cyprus, Ghana, Sudan) for Customer Care, Billing, Mediation, Inventory and Provisioning
2. Complete ETL and BI Solution based on Accenture Dataware House Platform for Telecom Operator (MTC Kuwait) for Call Center and Agent KPIs.
3. Dataware House for MTC Vodafone (Bahrain) for Sales, Customer Age Analysis.
4. Dataware House for Warid Pakistan for Customer Mood and Behavior Analysis
5. Online Payment of Mobile Pre-Paid Packages (Integrated with CORBA using XML)
6. Directory Inquiry System (Integrated with CISCO IP Phone and Call Center)
7. Comment Replicator
8. AUTOAGENT (Back end Memory Process for CORBA)
9. Conversion of TABS Product from developer 5 to 9i
10. Balance and Payment Pro*C APIs for CORBA.
11. Call Center (Integrated with CISCO IP Phone)
12. Customer Relationship Management System.
13. Interface for the Implementation of Oracle Row Level Security Feature for TABS.
Senior Information Technology Professional in ACES, Pure programming and Software Engineering experience and completed 07 major Projects.
Projects Completed:
1. Intial Study for the Dataware House of Human Resource Information/Transactions and Manufacturing Systems.
2. Monitoring and Control of Mechanical Transport
3. Security Management System
4. Induction Management System
5. Annual Confidential Report Writer
6. Mouse Interactive CD of ACES
7. ACES Installer (For Oracle Base Software Configuration)
8. Marketing Monitoring System
Tools Used:
Oracle Developer (6i, 9i), Oracle Database 8, 8i, 9i, Microsoft Visual Basic, Lingo (MM Director Language), MS Access.
Role in Projects:
System Analyst, Designer and Developer
Computer Programmer:
Responsible to develop software for production department using COBOL and FOXPRO.
Project Completed: Management Information System of Customer Services Department
Finance, Marketing and Business
