Senior Manager -Echannel Services Business Analyst
Qatar National Bank
Total years of experience :22 years, 8 Months
Key responsibilities:
• Managing team of 10 Business Analysts and outsourced consultants in Cards and e-channels department as direct manager.
• Work closely with multiple banking departments i.e. Card operation, Card Risk, Merchant acquiring, Retail Business, Corporate & SME business and provide support to Business units in Qatar, Oman, Kuwait, KSA, Tunisia, UK, France, Indonesia
• Accountable for end-to-end project execution and delivery of cards & payment related projects.
• Review Business Requirements, design and develop solutions with vendor and in house systems.
• Conduct Functional Testing, User Acceptance Testing, Quality Assurance, Post live verifications of cards related Projects. Provide subject matter advise to senior management.
• Liaising with executive management and providing updates on cards and payments initiatives /projects
Key responsibilities:
• Support Issuing and Acquiring system for Commonwealth Bank of Australia (CBA).
• Review user requirement document, raised ambiguities, errors, discuss issues that need clarifications.
• Responsible for documenting and packaging high level solutions with cost estimate.
• Organized technical team as well as customer and corporate management.
• Accountable for end-to-end project execution and delivery in allocated time.
• Conduct Functional Testing, User Acceptance Testing and Quality Assurance.
• Perform system monitoring by using special software to achieve PCI compliance target.
e Channels
Key responsibilities:
•Integrated a new system for status reporting to upper management, improving long-term decision making and allowing for greater flexibility with emerging needs.
•Guided Software Development Team in analysis, designing, development and deployment, acting as a subject matter expert with SDLC and offering specialized coaching to 10+ staff.
•Delivered top-tier support and maintenance for applications and built new channels to convey information and adhere to guidelines, leading to a nomination for the prestigious award.
•Championed unique improvements and enhancements to ensure the most efficient methods are applied, decreasing average project work hours by 10% annually.
internal projects from analysis through deployment with complete SDLC, proper technical documentation, and comprehensive user training. Card Issuance of American Express, MasterCard, Visa,
•Monitor and maintain CTL-prime, correspondence, daily issue resolution, EOD, VISA, MC file processing, EDC
•Parameter management -Prime Card management.
•Managed Card Issuance System Prime CTL and deployed new enhancements.
•Responsibility includes the daily smooth execution of transaction flow and card management activity.
•Vendor correspondence and issue resolution.
•Managed VISA, MasterCard, AMEX Payment System Networks
•Implementation of new enhance feature POS terminals and project planning of reward gift system & installment transaction acquiring
Cards and Payment system for MCB BANK of Pakistan.
•Coordination with vendors and Business stakeholders.
•SIT, UAT and training arrangement for end users and Testers.
•Documentation and process improvement in different banking applications.
•Integration of different channels to core banking system via middleware.
•Responsible for delivery of customized in-house applications as per the business needs.
•Accountable for end-to-end project execution and delivery
SELECTED PROJECTS
Segment
`Projects
Applications
Card Issuance
•Visa Prepaid Card
•EMV card implementation
•Oman National E Wallet
•FIFA world cup 2022 Prepaid Card
•Himyan Card -Proprietary Prepaid Card
•Card migration from Prime to Cards200
•QNB Corporate Card
•CBA Travel Money Card
•VAT implementation
•Prime 4 upgrade
•Qatar Central Bank regulatory Projects.
•QNB India, Oman, Kuwait, KSA, Yemen, Sudan card issuance
•Annual Fee for Credit Cards
•Mastercard 2 Series BIN
•QNB Wallet
•Corsiis
•TSYS CTL Prime
•Base2000 (Credit Card)
•Cards400
•Smart Vista(Fraud Monitoring)
•Falcon (Fraud Monitoring)
•3DS
•DCO applications
•SMS System
•Middleware
•E-statement
•CBX (corporate management system)
Acquiring
•Apple Pay, Google pay, Samsung Pay
•Tokenization
•Qatar Rail open loop Payments
•Everyday settlement for CBA Merchants
•QNB contactless payment
•SADAAD merchant acquiring
•E-commerce merchant payment
•Payment Gateway
•ALIPAY & WECHAT
•QR CODE Payment,
•RPA -Automated tool for process.
•Prime Acquiring
•POS terminal Management
•TAP on Phone
•POS terminals, SPIRE, SPG6, Verifone, Ingenico
•ATM, NDC, Activate, NCR.
•CyberSource, MPGS, QPAY, JCB, Amex, VISA, Master card, CUP, ALI PAY, WECHAT.
•OMS (Merchant Management system)
Core Banking & Switch & Card Settlement
•Base24 upgrade
•IPS -Interchange Pricing Module
•Card Recon and Dispute management
•Mastercard and Visa Settlement
•Scheme Compliances
•PCI DSS implementation
•Base24
•EURONET
•AS400
•Mainframe
•On Demand (Reporting tool)
SCRUM