Product Sales Team Leader
Fintrek Marketing-HSBC DSA
Total des années d'expérience :13 years, 9 Mois
Team Management:
Supervise and lead a team of relationship officers to achieve individual and team sales targets.
Conduct regular team meetings to review performance, providing feedback, and set objectives.
Foster a positive and competitive team environment to motivate the team members.
Sales Strategy and Execution:
Collaborate with the Sales Manager to align the team goals with company objectives.
Monitor and implement effective credit card sales performance, identifying areas for improvement and implementing corrective actions.
Develop and implement effective sales strategy to maximize credit card sales.
Conduct regular team meetings to review performance, providing feedback, and set objectives.
Prepare and present regular credit card sales reports to the Sales Manager, highlighting achievements, Challanges, and recommendations.
Hiring Training & development:
Assisting Sales Manager in hiring process, provide ongoing training and coaching to team members to enhance their sales skills and product knowledge.
Conduct regular performance evaluations and develop individualized development plans.
• Verifying documents uploaded to the system to approve or reject customer’s financial aid requests.
• Other sections in Operations (Credit checks, Embounce check and visa validity check) for loans and credit cards related issues. And all system procedures to complete end to end reports. Preparation of Etihad bureau report of Customers. Processing of Service request on CRM
• Coordinating with the sales and credit analysis team to make sure a smooth flow of process.
• Ensuring telephonic checks are done as per CPV document using the standard script for telephone verification
• Ensuring compliance checks are done for all approved files.
• Identify fraudulent accounts by verifying documents with the HR department of the customer’s company and reporting to FCA team as well as unit head..
• Updating system on status of all approved and pending CPV files
• Updating CRM/APPIAN/reject database for all products
• Ensuring daily productivity targets for the number of calls met Providing quality service to internal and external customers by adhering to company policies
• Ensuring zero errors by monthly reports and feedback from the SQ department.
• Assisting booking team to meet their daily target.
CUSTOMER SERVICES- (RETENTION AND FIRST POINT RESOLUTION)
• Store Management, Sales Analysis, Promotional Activities to increase sales, develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability.
• Meet sales goals by training, motivating, mentoring and providing feedback to sales staff Ensure high levels of customer’s satisfaction through excellent service
• Maintain outstanding store condition and visual merchandising standards Report on buying trends, customer needs, profits etc.
• Propose innovative ideas to increase market share Conduct personnel performance appraisals to assess training needs and build career paths.
• Deal with all issues that arise from staff or customers (complaints, Feedback etc.)
• Coordination with suppliers, additional store manager duties as needed
• Supervise and co-ordinate sales staff and cashiers
• Assign sales workers to duties and prepare work schedules
• Resolve problems that arise, such as customer complaints and supply shortage
• Maintain specified inventory and order merchandiser
• Study market research and trends to determine consumer demand. Potential sales volumes
• Develop and implement market strategies. Plan budget and authorize expenditures
• Determine merchandise and services to be sold, and implement price and credit policies Locate, select and procure merchandise for sales
MBA -ITM