E-commerce Operations Manager (Remote)
JustMac.com
Total years of experience :8 years, 3 Months
• Skillfully manage listings, inventory, orders, and customer service on promi nent platforms like Back Market, Walmart, and Rebello.
• Ensure seamless fulfillment processes by coordinating with relevant teams to maintain operational efficiency.
• Swiftly address and resolve any customer service issues, consistently up holding high levels of customer satisfaction.
• Implement strategic initiatives aimed at optimizing listings and enhancing overall marketplace performance.
• Uphold professionalism and commitment to excellence in every facet of online marketplace management.
• Conducted monthly and daily inventory audits across all marketplaces, updating and reporting inventory data.
• Estimated the remaining inventory selling price in monthly reports to opti mize online pricing strategies.
• Spearheaded strategic initiatives on Amazon JP and Amazon SG, focusing on dropshipping, product research, competitor analysis, pricing, and sup plier relations.
• Oversaw operations on Amazon UK and eBay UK, extracting data from supplier websites, editing images, and optimizing listings.
• Specialized in Etsy, optimizing listings and crafting compelling product descriptions.
• Successfully resolved pricing and inventory challenges.
• Provided exceptional services and managed custom orders.
• Streamlining customer orders on our website, collaborating with design and production teams for enhanced sales.
• Expertly managing shipping logistics with effective communication for label generation.
• Implementing a streamlined website return process, overseeing logistics and restocking.
• Promptly addressing customer inquiries online, prioritizing high satisfaction for increased sales and loyalty.
• Executed requisitions with top online platforms (Amazon, Sears, eBay, Wal-Mart).
• Resolved vendor grievances and claims.
• Analyzed costs of different vendors and coordinated with logistics com panies.
• Maintained a smooth process flow between vendors and suppliers.
• Prepared comprehensive reports on market conditions and merchandise costs.
• Managed records of goods ordered and received.
• Provided outstanding services and managed custom orders.
• Oversaw all orders on the E-Platform, preparing purchase/work orders and delivery challans.
• Collaborated with production, quality, and technical teams for continuous process improvement.
• Established and updated production schedules, ensuring efficient work environments.
• Resolved distribution and receiving issues with carriers, identified problems, and found viable solutions.
• Managed basic inventory flow, including shipping and receiving of paper and printing accessories.
• Conducted physical audits of Paper and Printing material.
• Supervised Barcode and label thermal printing.
• Coordinated and executed the Goods Receipt Note (GRN) process, ensuring accurate documentation of received goods and materials.
• Managed the Transfer Order (T.O) process, overseeing the efficient transfer of stock between different locations within the organization.
• Conducted regular audits of inventory data to ensure data accuracy and integrity.