Senior Security and Safety Supervisor / Duty Manager
National Investment Corporation - Marina Shopping Mall
Total years of experience :18 years, 2 Months
NEBOSH - IGC - Qualified
Supervision and control of the out source security company officers, lady guards, supervisors and CCTV operators .
Planing quarterly and surprise Mock Fire and Evacuation Drills in the mall to check the performance and action to be ready to deal with emergency situations.
Conducting mall General safety inspections.
Conducting Safety Inspections of entire mall outlets and especially F & B outlets.
Dealing with day to day incidents and writing professional incident /Accident reports .
Dealing with local Police, CID, and Civil Defense incase of incidents.
Planing annual targets, plans and ensuring implementing in fields.
Dealing with 420 outlets tenanats and solving problems during mall operations.
Directly reporting and giving feedback to mall Security & Safety Manager regarding all day to day issues.
Interviewing new guards on site and evaluating the performance of the on site Security Officers, CCTV Operators and supervisors.
Major Responsibilities were as under:
Receptionist & Telephone Operator
Organizing & Managing the Office
Ensuring Customer Satisfaction
Coordinate with all Departments & Staff and assisting colleagues.
Mail Handling
Gift Voucher Handling
Cash Handling
All Promotions Handling during DSF, DSS &DCCI Dubai UAE
First Aid & Fire Fighting
All shops keys handling.
Monitoring all staff and activities in the mall through CCTV system.
Maintaining all records like lost & found items, all files, Trouble reports,
Updating all shops records and information.
Providing all customer service related feedback to GM and Marketing Manager in
Weekly Marketing meetings.
Preparing CSR’s duty schedule and over time sheets and submitting to Marketing
Manager for final approval.
Doing Gift Wrapping.
Awards (Commendations & Appreciations):
Physical Fitness Certificate: Issued from Dubai Police HQ under H.H Sheikh Mohammed Bin Rashid Al Makhdoom Crown Princes of Dubai, Defence Minister of UAE & Head of Dubai Police and Public Security’s Physical fitness Programme, 2001 & 2002.With His Highness’s Manual Counter Signatures.
The BurJuman Service Supper Star Award (on BurJuman Expansion Project)
Appreciation Certificate and cash award of AED-10, 000/-was given in staff gathering on 18th feb, 2004 at food court of BurJuman on the occasion of celebrations on winning the Best consumer promotion (The Big Deal) award during DSF, 2004 for BurJuman.
Commendation Certificate with 1000 Rs. Cash prize from ASF force Commander Brigadier Rashid Ali Malik (Issued from ASF Head Quarter Karachi) on recovery of hashes from passenger at Islamabad Airport.
Commendation Certificate with 1000 Rs. Cash prize from ASF force Commander Brigadier Rashid Ali Malik (Issued from ASF Head Quarter Karachi) on recovery of PK currency (smuggled) from passenger at Islamabad Airport.
Appreciation Certificate from Commander Federal Area Maj Wazir Ahmed on recovery of lost suspects baggage containing expensive items & 5500/- PK currency later on handed over to the concerned at Islamabad Airport.
Appreciation Certificate from Operation Officer SO Ejaz Ahmed Qureshi on recovery of PK currency at Islamabad Airport.
Appreciation Certificate from Head of Institute Raja Mohammed Saeed F.G High School F/7-2 Islamabad on stood first in primary teaching course in District Islamabad.
Additional Qualification & (Achievements):
Teaching Course:
From Federal Directorate of Education, Islamabad - Pakistan. (One year) in 1991. Workshop about Customer Services “FOREVER AT YOUR SERVICE”:
Arranged by Al Atheer Development & Management Consultancy, Dubai -UAE
Program Director: Miss Susana from United Kingdom in Aug 1997.
Telephone operating skills course: “From Doors & Doors international”
Programme director: Mrs. Skindy of UK.at Le Meriden Hotel Dubai (UAE). In Mar, 1999.
Customer Service Course “People make the difference”:
By Program Director of Time Management International, Mrs. Kate Rose (UK) in 1999 at JW Marriott Hotel Dubai UAE.
Complaint Handling & Sales Increase Special Course:
Organized by Mrs. Kate Rose Managing Director of Time Management International in Feb 2000 at JW Marriott Hotel.
Customer Service Course “How to Provide High level of Service”:
By Program Director of Time Management International, Mrs. Kate Rose (UK) in 1999 at
Bustan Rotna Hotel Dubai UAE.
Customer Service Seminar (Quality Service) Arranged by Dubai Quality Group. About, How to provide quality service, At Dubai World Trade Center Hotel. In Dec, 2000.
Quality customer service workshop/Telephone operating skills
Delivered by Brain Power Institute of Dubai (UAE)
Trainer: Mr.Binaky Chakerwatey from India. In Dec 2001 at Burjuman Hall.
Seminar about Achievers Success at Ramada Hotel Dubai on 24th Jan 2002.
By: Mr. Hussain Ranguwallah from India of AIM International Organizers.
Basic From ASF Training School Karachi, Pakistan for six month. 18th Nov 1992.
Training About: Aviation Security, Anti Subotage Anti Hijacking, Anti Terrorism, Weapon Handling, Tough Physical Training, Entry Control, Body Search, Baggage Search, Aircraft Protection, Runway Protection Observation, Surveillance, Investigation, Fire Fighting & First Aid, ASF Police, CCTV, X-Ray Machine Operating and Public Dealing.
Specialized Courses (During ASF Service):
ASF Police Course, Law Enforcement Unit (LEU) .ASF Camp Rawalpindi. 4-Weeks
CCTV (Close Circuit Television Course) Islamabad Airport CCTV Section .2-Weeks
Advance diploma about occupational safety health and eviornament. Control of hazards. International safety rules. Use of PPE. Risk assessment. Fire prevention. Etc.
Course completed, Exam of IGC 1 & IGC2 done IGC3 Practical submitted. passed NEBOSH IGC Health & Safety in crediet grade
Business English course: (Fr. British Council Dubai – UAE) has completed six weeks course pertaining to spoken English, improvement of grammar and current business vocabulary, presentation making, and development of leadership qualities in Mar & Apr 2006.
Study of Islam in English: (Islamic Knowledge course) From International Islamic University in Fasil Mosque, Islamabad – Pakistan M.A Islamic Studies.1996-1997
Obtained Bachelor degree with B grade, First division
Obtained 71% marks in matric and 59 % in pre-engineering.
Stood first in class and obtained first position in the entire distric of Islamabad and marked as the best teacher and ahd been awarded with shield.
