Technical Sales and Service Engineer
Technology Links (Pvt) Ltd
Total years of experience :12 years, 0 Months
B2B Sales, Installation, maintenance and Service of Technical Education and research equipment for techncail eduaction and TVET sector.
Products Include
1-Terco-Sweden Products
Electrical Power Laboratory, HV Equipments,
2-Feeback-Instruments UK Products
include Electronics, Telecommunication, Control pneumatic Control Equipment.
3-Armfield Engineering-UK Products
Air conditioning, Heat Transfer, Heat Exchange, Fluid Mechanics Lab, Equipments
4-P.A Hilton-UK Products
Include Air Conditioning, Renewable Energy, Steam, and Strength of Materials LAb Equipment
5-Shimadzu-Japan Products
Include Universal Testing Machines, Hardness tester
6-Denford-UK Products
include CNC Milling, Lathe Machines, 3D Printers etc
oRegular monitoring and trending of RF, Operational, network KPIs from Performance Management tools (Wi-tribe IMon, Wi-CAM)
oMonitoring and improving customer experience through De-averaged KPIs, field testing and customer complaints.
oOutdoor Unit Installations with coordination of RF by keeping Line of Sight
oAnalyse the location within wi-tribe Network coverage and also done forceful camping with less utilized Sector for efficient resolution of network issues
oVisiting the customer premises and providing Level 3 support when Level 1 and Level 2 yields no results.
oPerforming all necessary steps at customer end to resolve complaints.
oPrepared and maintained activity track to be used by Team Lead for effective reporting
• Operating and Monitoring Radio Master Control Room and Transmission.
• Audio Level monitoring on Equalizers in Datacenter on Audio logger, Status of 2WCOM, Levels, Warnings.
• Ingestion of all Contents into server.
• Compiling and editing audio vault schedule and other scheduling systems (AV Scheduler).
• Documenting AS-Run-logs for Commercials, Audio/ music contents.
• Developing & updating SOPs after proper documentation & instructions.
• Providing technical assistance to Remote stations through remote login.
I have completed my Bachelors degree in Electrical Engineering with majors in telecommunication from Hitec University Taxial Cantt. Projects: GPS-GSM Based Vehicle Tracking System