Muhammad Umer

. Manage strategic accounts, serving as the primary point of contact to ensure high B2B and B2C client satisfaction and long-term partnership retention.
· Oversee end-to-end daily operations, driving efficiency, regulatory compliance, and seamless service delivery.
· Coordinate all maintenance activities across facilities, proactively minimizing downtime and optimizing asset performance.
· Supervise contractor performance ensuring strict adherence to SLAs and quality benchmarks.
· Facilitate clear and effective communication between clients, internal teams, and contractors to align priorities and resolve issues promptly.
· Support business growth by identifying expansion opportunities within key accounts and contributing to proposals and service enhancements.
· Manage timely and accurate forwarding of monthly client invoices from the accounts department.
· Prepare operational reports and continuously drive process improvements and cost-efficiency initiatives.

Core focus areas: Operational excellence, client satisfaction, and continuous improvement.

Lead daily transportation operations for NEOM projects (taxi, rental, lease, limo).
Manage driver deployment, rosters, and reservation systems.
Prepare fleet maintenance, turnover, and utilization reports.
Handle SAP Ariba invoicing and monthly financial submissions.
Manage customer service quality and resolve escalations.
Coordinate new client requirements with senior management.

Supervise NEOM bus & limo transport routes and dispatch operations.
Conducted route planning and monitoring via FMS systems.
Prepared maintenance, turnover, and operational reports.
Managed payroll, invoicing, and daily financial summaries.
Ensured smooth operations and addressed client issues.

Forecast supply and demand to prevent overstocking and running out-of-stock (OOS)
Enter purchase details (vendors information, invoices and pricing) into internal databases
Place orders to replenish merchandise as needed
Track shipments and address any delays
Oversee storage of products, particularly of fragile items
Evaluate suppliers’ offers and negotiate profitable deals
Coordinate regular inventory audits
Liaise with warehouse staff and other internal teams to test products’ quality (status upon delivery and storage conditions)
Keep updated inventory records (including daily shipments)
Ensure purchases do not exceed budget

Managed a fleet of 2, 000+ vehicles across Central Region operations.
Oversaw rental, lease, and CPPA transportation activities.
Ensured high service quality through workshop coordination and maintenance oversight.
Handled client invoicing, collections, and grievance resolution.
Supported daily operational planning and HSE compliance.

• Preparation summary of customer care data sheet.
• Preparation and monitor staff duty rosters.
• Reporting exceptional technical complaints to concern department.
• Staff training on a weekly basis.
• Maintaining staff KPI’s on weekly basis.