Muhammad Umer

• Serve as the primary point of contact for customers regarding vehicle servicing, maintenance
updates, and inquiries.
• Resolved 30+ customer inquiries daily while maintaining 95% customer satisfaction rate.
Coordinate between drivers, workshop teams, and clients to ensure smooth service delivery.
• Managed and updated 100+ customer service records weekly using CRM system ensuring 100%
documentation accuracy
• Monitor service timelines and proactively inform clients about delays or additional requirements.
• Ensure compliance with UAE regulations while guiding customers through documentation and
licensing processes.

• Handled 50+ calls/emails per day while maintaining SLA compliance and achieving high customer
satisfaction ratings.
• Resolved complaints by identifying root causes and providing effective solutions.
• Maintained CRM records and documented customer interactions accurately.
• Collaborated with internal departments to ensure fast issue resolution.
• Analyzed customer feedback and suggested improvements to enhance service quality.
• Trained new staff on communication skills and customer handling techniques.

• Managed client accounts and built long-term customer relationships.
• Addressed customer concerns, ensuring repeat business and satisfaction.
• Provided after-sales support and handled service-related escalations.
• Conducted customer follow-ups to ensure service quality and feedback collection.
• Coordinated with logistics teams to ensure timely order fulfillment.
• Maintained customer database and monitored service performance metrics.

• Assisted customers with inquiries related to vehicle services, bookings, and documentation.
• Scheduled service appointments and ensured smooth coordination with workshop teams.
• Handled customer documentation and maintained service records.
• Supported digital communication with customers to improve engagement.
• Ensured professional front-desk customer interaction and issue resolution