Muhammad Usman Haider

Key Responsibilities
• Analyze requests for impounding, revocation, and cancellation of CNICs, investigate allegations of identity fraud and misuse, issue decisions, and communicate with stakeholders.
• Lead and motivate a team of verification oficers, monitor casework progress ensure adherence to deadlines, and provide training and development opportunities for team members.
• Ensure accurate and secure verification process, audit case files identify potential inconsistencies, and implement data security measures and compliance protocols.

Key Achievements
• Reduced CNIC-related fraud by 15% through improved verification procedures.
• Decreased case processing time by 20% by streamlining workflows.
• Enhanced data security through the introduction of new encryption protocols.

Key Responsibilities
• Coordinate investigations and information sharing related to NADRA cases, provide training and technical assistance to LEAs on CNIC verification procedures, resolve disputes, and facilitate collaboration between stakeholders.
• Prepare and present cases involving citizen complaints against NADRA before the Honourable Wafaqi Mohtasib, negotiate settlements, and implement recommendations from the Honourable Wafaqi Mohtasib, and ensure compliance with legal and regulatory requirements.
• Facilitate information exchange and cooperation between NADRA and DLCs, monitor and address DLC performance in implementing NADRA regulations.

Key Achievements
• Enhanced cooperation between NADRA and LEAs, leading to increased detection and prosecution of identity fraud.
• Successfully represented NADRA in 98% of cases before Honourable Wafaqi Mohtasib, resolving complaints efectively.

Key Responsibilities
• Designed, procured, and implemented FRS at the Pak-Afghan border worth USD 2.5 million.
• Managed project execution, and oversaw FRS software and hardware delivery.
• Developed FRS test protocols and conducted acceptance testing.

Key Achievements
• Successfully delivered a complex multi-million-dollar project of USD 2.5 million on time and within budget, saving UNODC 10% of the projected cost.
• Increased border security by 70% with the implementation of a new Facial Recognition System (FRS) at the Pak-Afghan border.
• Achieved an 85%+ accuracy rate in the FRS, enabling more efective identification of individuals of interest at the border.
• Reduced processing time for border crossing by 20% through the use of FRS, improving eficiency and throughput.
• Trained end-user personnel on the operation and maintenance of the FRS, ensuring its sustainable use by local authorities.
• Successfully navigated complex procurement processes and international partnerships to secure and implement the FRS within a challenging timeframe.

• Defined product vision and roadmap, conducted market research and analysis, and prioritized development roadmap.
• Collaborated with cross-functional teams, defined used stories and acceptance criteria, managed product backlog, and driven iterative development.
• Defined and tracked key performance indicators (KPIs), conducted A/B testing, gathered user feedback, and analyzed market performance and user data.

Key Achievements
• Increased user adoption by 7% by launching artificial intelligence (AI) features based on user and market research, leading to a significant increase in active users.
• Improved accuracy by 50% by implementing AI advancements, boosting system accuracy, exceeding internal targets, and enhancing user trust.
• Introduced agile methodologies, resulting in 20% faster feature delivery and quicker market response.

Key Responsibilities
• Developed and managed a sales pipeline valued at USD 100 million, mitigating risks in public safety projects and achieving a 10% annual cost reduction.
• Formulated strategic business schemes and models, outlining project scopes and provisions for potential business opportunities, ensuring optimal Return on Investment (ROI).
• Leveraged negotiation skills to analyze, prepare, and execute partnership agreements, while maintaining tight control over cost budgets for public safety ventures.

Key Achievements
• NECs Facial Recognition System for Safe City Islamabad Project generated $600, 000 in revenue in Pakistan. Implemented public safety solutions, reducing crime rates by 10%. Created Strategic alliances and streamlined sales process for faster project execution and customer satisfaction.

Key Responsibilities
• Led and managed the Safe City Islamabad Project, overseeing all aspects of project planning, execution, and delivery, ensuring alignment with organizational goals and government requirements.
• Collaborated closely with the Islamabad Capital Territory (ICT) Police to define project scope, requirements, and deliverables, fostering a strong partnership for efective project implementation.
• Managed and structured the post-implementation phase, including hiring, training, and scheduling of project operational staf, optimizing resource allocation for project success.
• Strategically managed and prioritized the projects operational budget of $1.91 million annually, demonstrating exceptional cost control measures, and consistently staying within budget by 10%.

Key Achievements
• Successfully secured $124.719 million in funding from the Chinese Government through a concessional loan acquisition, enabling the projects expansion and sustainability.
• Planned, managed, and delivered all 50 project deliverables within the projects two-year timeline, showcasing eficiency and project management expertise.
• Demonstrated exceptional budget management skills by consistently staying within the projects annual operational budget of $1.91 million, achieving a 10% cost savings.
• The security enhancement in Islamabad significantly improved law enforcement capabilities, leading to reduced crime rates and increased safety for the citys residents.

• Identified potential technology partners for NADRA worldwide;
• Oversaw and analyzed prime domestic & international homeland security projects by forecasting of income, savings and contingencies;
• Wrote a proof of concepts, project funding/ bidding proposals, formulated business models and negotiated partnership agreements.

Key Achievements
• Led the bidding team for homeland security solutions; created and managed domestic & international business pipeline worth of $38 million and $50 million respectively;

• Assisted in policy formulation of corporate budgeting and taxation;
• Accounts payable/payment processing and reconciliation of books of accounts;
• Project appraisal of gas processing facility projects;

Key Achievements
• Increased company efficiency by 20% annually.

• Developed the project scope, deliverables, dependencies of the project, sub-projects and its implementation that led to smooth execution and completion of project within 6 months.
• Analyzed, documented and formulated the existing Job Descriptions of the staff, training need analysis (TNA)
and staffing schedule.

Key Achievements
• The project was completed in time despite all the bottleneck/ risks been faced from client’s organizations during
the project lifecycle through conducting awareness program held in their offices.

• Coordinated the Business Process Reengineering (BPR) initiative introduced by the top management including
workflow analysis, gap analysis.
• Executed administrative operations activities.

Key Achievements
• Documented and formulated Standard Operating Procedures (SOPs) for Administration Department.
• Coordinated work with Mckinsey & Co on Business Process Reengineering (BPR) assignment.
• Silent Warrior Award 2004.