Muhammad Wahab, Assistant Service Manager

Muhammad Wahab

Assistant Service Manager

Dawlance Group of Companies

Location
Pakistan
Education
Master's degree, Marketing
Experience
11 years, 5 Months

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Work Experience

Total years of experience :11 years, 5 Months

Assistant Service Manager at Dawlance Group of Companies
  • Pakistan
  • My current job since March 2015

To ensure that the system in the Customer Services is properly working. 

* To check all system documents, in case of error take corrective and preventive action with the consultation
of C.D.C.S. 
* To ensure that the KPI's are being achieved and shared with head Office. 

* To ensure that all the reports of Branch/CWS/Franchise (Revenue, Satisfaction, Quality, Warranty
issues, training) send to the Head Office timely and error free. 
* Proper monitoring of Field complaint Quality, Profit/Loss, Inventory Stock, Pending Complaints etc. 
* Daily reporting from field technicians/franchises and proper complain distribution to technicians. 
* Workshop complains status review and follow up for timely unit completion and delivery. 

* To visit Part/Dawlance dealers of their territory to resolve their issues and gather market feedback
specially SED and potential dealers once in a month. 
* Monthly service and sales meeting regarding market issues and damaged/dented/missing issue. 
* Making EDFR & Product Quality Feedback Reports. 
* To recommend GRN after sales coordination to ZMCS and send feedback to factory if required.. 
* Generating revenue via selling of customer replaced units. 
* To check monthly budget consumed and take necessary measures for controlling it. 
* To ensure store record system (Demand, PO, Inventory planning, ) and its working as per policy. 
* To ensure that proper call monitoring is done at branch to enhance customer satisfaction. 
* To ensure gate pass receipts on each workshop unit. 
* Meeting with local mechanics and corporate clients for business improvement. 

Sr. Executive Quality at Automotive Spares & Accessories
  • Pakistan
  • December 2012 to February 2015

Ensure that all Quality Activities are carried out as per defined documented SOP. 

* To prepare & update QA SOP, PLC, PFC, WI, MQCT, FMEA and any other standard documents when
it's required with the co-ordination of QA/ Production team. 
* Take Effective counter measures to resolve the in-house/ customer, quality related problems with the
help of QC tools (PTC, RCCA etc) in co-ordination with concern department and maintain its record. 

* To ensure Calibration of all critical measuring devices. 

* Ensure that the SOP for Rejection and Rework is followed and applied accordingly in case of rejection or
a quality issue. 
* Ensure achievement of individual KPI against set standards 
* To assure completeness of the in-process inspection reports, incoming material inspection report, final 
* Inspection (AQL) and retention sample records. 
* To perform internal quality system implementation audits and review all the in process NCR's for its
completeness & its timely close out. 
* To Assist the HOD in the Audit conducted by customers and keep its record for counter measure reports. 
* Ensure that departmental activities meet and integrate with organizational requirements for Quality 
* Management, Health and Safety, 5S and standard Quality Assurance practices. 

Education

Master's degree, Marketing
  • at Institute of Business Management
  • December 2016

MBA - Marketing

Bachelor's degree, Industrial Engineering & Management
  • at Dawood College of Engineering and Technology
  • January 2012

Project: TOPIC: “INTEGRATED MANAGEMENT SYSTEM (IMS)” 1. Environment management system (ISO-14001). 2. Quality management system (ISO-19001). 3. Occupational health & safety assessment series (ISO-18001

High school or equivalent, Intermediate (Pre-engineering)
  • at Govt Dehli College
  • December 2008
High school or equivalent, Matriculation (Science)
  • at National High School
  • July 2005

Specialties & Skills

Customer Service Skills
CUSTOMER RELATIONS
CUSTOMER SATISFACTION
CUSTOMER SERVICE
INVENTORY MANAGEMENT
MARKETING

Languages

English
Intermediate

Training and Certifications

Occupational Health Safety & Environment-Engineer (Training)
Training Institute:
Voice Training Center.
Date Attended:
January 2012
Quality Assurance Program (Training)
Training Institute:
standard development center

Hobbies

  • Cricket, Music, Movies