Assistant Service Manager
Dawlance Group of Companies
مجموع سنوات الخبرة :11 years, 5 أشهر
To ensure that the system in the Customer Services is properly working.
* To check all system documents, in case of error take corrective and preventive action with the consultation
of C.D.C.S.
* To ensure that the KPI's are being achieved and shared with head Office.
* To ensure that all the reports of Branch/CWS/Franchise (Revenue, Satisfaction, Quality, Warranty
issues, training) send to the Head Office timely and error free.
* Proper monitoring of Field complaint Quality, Profit/Loss, Inventory Stock, Pending Complaints etc.
* Daily reporting from field technicians/franchises and proper complain distribution to technicians.
* Workshop complains status review and follow up for timely unit completion and delivery.
* To visit Part/Dawlance dealers of their territory to resolve their issues and gather market feedback
specially SED and potential dealers once in a month.
* Monthly service and sales meeting regarding market issues and damaged/dented/missing issue.
* Making EDFR & Product Quality Feedback Reports.
* To recommend GRN after sales coordination to ZMCS and send feedback to factory if required..
* Generating revenue via selling of customer replaced units.
* To check monthly budget consumed and take necessary measures for controlling it.
* To ensure store record system (Demand, PO, Inventory planning, ) and its working as per policy.
* To ensure that proper call monitoring is done at branch to enhance customer satisfaction.
* To ensure gate pass receipts on each workshop unit.
* Meeting with local mechanics and corporate clients for business improvement.
Ensure that all Quality Activities are carried out as per defined documented SOP.
* To prepare & update QA SOP, PLC, PFC, WI, MQCT, FMEA and any other standard documents when
it's required with the co-ordination of QA/ Production team.
* Take Effective counter measures to resolve the in-house/ customer, quality related problems with the
help of QC tools (PTC, RCCA etc) in co-ordination with concern department and maintain its record.
* To ensure Calibration of all critical measuring devices.
* Ensure that the SOP for Rejection and Rework is followed and applied accordingly in case of rejection or
a quality issue.
* Ensure achievement of individual KPI against set standards
* To assure completeness of the in-process inspection reports, incoming material inspection report, final
* Inspection (AQL) and retention sample records.
* To perform internal quality system implementation audits and review all the in process NCR's for its
completeness & its timely close out.
* To Assist the HOD in the Audit conducted by customers and keep its record for counter measure reports.
* Ensure that departmental activities meet and integrate with organizational requirements for Quality
* Management, Health and Safety, 5S and standard Quality Assurance practices.
MBA - Marketing
Project: TOPIC: “INTEGRATED MANAGEMENT SYSTEM (IMS)” 1. Environment management system (ISO-14001). 2. Quality management system (ISO-19001). 3. Occupational health & safety assessment series (ISO-18001