Cabin Senior / Assistant Manager
Etihad Airways
Total years of experience :15 years, 6 Months
Overall In charge for Guest's safety as well as the colleagues on board.
Delivering 5 star hospitality on board.
Trained and responsible to deal with security and emergency situations on duty.
Responsible for on job crew training, coaching, motivation & development.
Worked in the training department as a part time safety & service trainer.
Working actively in the crew briefing operations and crew planning.
Actively taking part in GCCA Audits.
Flight Dispatcher duties.
Major Responsibilities:
I was responsible for the end-user help desk support, software and hardware roll-out and trouble shooting. Helpdesk / Cloud Support department is the first line of contact with end users for IT related issues via phone, e-mail and incident management system. I am also leading a team of 10 individuals in dinCloud Support department. Management of Microsoft AD (Users & Computers), MS Exchange 2010, Windows 7 and Microsoft suite of products (2007 & 2010).
Additional Responsibilities:
Creation, Deployment & Management of Hosted Virtual Desktop's for dinCloud Inc.
Demonstration of Hosted Virtual Desktop’s.
Pre-Sales support to convert possible leads into sales.
After-Sales support for Hosted Virtual Desktop users/customers.
User Management on:
Microsoft Exchange 2010
Microsoft AD
Quest VWorkspace Management
VMWare
Secondary Responsibilities:
Providing routine support, troubleshooting and help to end users with;
Microsoft Windows Desktops & Laptops.
VPN setup and support.
MS Office applications.
User administration on SAP GUI 7.2 & ECC6.
Supporting MS Outlook related issues.
Proficient in use of Microsoft Suite of products.
Major Responsibilities: Inbound sales, Customer service, Contract handling, Communications with Data Protection department, Collections Department, Complaints Department of the Banks including BARCLAYS, HALIFAX, ROYAL BANK OF SCOTLAND, ABBEY NATIONAL BANK, MBNA EUROPE BANK LTD, LLOYDS TSB, HSBC, AMERICAN EXPRESS etc. regarding settlement of consumer accounts of loans and credit cards, making them aware of the disputes regarding CONSUMER CREDIT ACT 1974, Active communications with the LEGAL department.
Research work: Research on Claims management & new amendments in the Consumer Credit Act 1974 of UK, Research on claims management process of other Companies.
Major Responsibilities: Outbound sales and Cold Calling for selling the best possible option to the customers in terms of Mortgage Re-financing, HELOC, Equity Loan and other Cash Out options.
Secondary Responsibilities: Communication with the clients, Assurance of quality control of calls and training the new hires on (product knowledge, selling skills and customer service ethics).