Muhammad Ahmed

• Transferred SAP HR knowledge to engagement team
members and client management
• Business blueprinting of the Master data and Business
Processes for PA
• Configured PA actions, dynamic actions and menus to suit
business requirements
• Master data analysis included personnel areas and
subareas, employee grouping and sub-grouping, creating
calendars for different areas within an organization, actions,
reasons for actions, address subtypes, family members
subtypes and other associated drop down lists and subtypes
• Provided support and configuration assistance for
Organizational management and Time management.

• Operating systems (Windows 2003/XP/Server 2008)
• SAP GUI Support
• Standard applications, including MS Office suite (Office
2003/2010 inc. Outlook, Word, Excel & PowerPoint)
• Troubleshooting hardware and software faults
• Troubleshooting connection or network issues and escalation
• Troubleshooting of printers and peripheral devices
• Email support and troubleshooting, including management of
Spam and Gateway issues
• Internet support and troubleshooting

• Set up partnership as primus inter pares with three others in IT consultancy.
• Registered company and set up appropriate framework to operate legally.
• Responsible for competitive tendering, budgeting and contracting of work with clients.
• Business operated at 40% gross profit
• Project managed 15 IT installations.
• Installed seven complete IT systems for offices up to 50 strong; hardware and software installation, configuration, and testing and client acceptance.
• Quoting, design, specification and installation of eight LAN systems for Internet cafes.
• Advised potential Internet café owners on business case to go forward.
• Responsible for negotiating and specifying system requirements with clients.
• Designed advertising brochures for clients who trusted my creative capabilities.
• Managed installation and renewal of 14 websites, all within budget and to time.
• Chaired meetings with clients to clarify briefs and direct to optimum systems.