Muhammad Zain

• Supervise daily workshop operations managing a team of 8-12 automotive technicians across
multiple service bays
• Coordinate work orders, technician assignments, and workshop scheduling to maximize
operational efficiency
• Oversee workshop capacity planning handling approximately 40-60 vehicles per week
• Monitor technician productivity, repair quality, and turnaround time to ensure timely vehicle
delivery
• Conduct daily technical briefings and provide hands-on support for complex diagnostics and
repair issues
• Implement quality assurance procedures maintaining over 95% first-time fix rate
• Ensure compliance with manufacturer standards, 5S methodology, and workplace safety
protocols
• Generate and analyze WIP reports, productivity data, and workshop KPIs for management
review
• Coordinate with service advisors and management to ensure smooth workflow and customer
satisfaction
• Maintain zero safety incidents through strict operational and safety compliance

• Led daily workshop technical operations and supervised technician teams to achieve monthly
productivity targets
• Distributed repair jobs strategically based on technician expertise and workload optimization
• Provided advanced technical assistance and diagnostic support for complex repair cases
• Supervised quick service operations ensuring efficient maintenance and repair turnaround
• Managed warranty documentation, claim submissions, and parts approvals
• Coordinated technical escalations with manufacturer headquarters through GITAC platform
• Submitted quality reports through GODP system ensuring compliance with manufacturer
standards
• Supported operational improvements to enhance workshop productivity and service quality

• Managed customer consultations for vehicle maintenance and repair services
• Prepared service estimates and explained repair procedures to customers clearly and
professionally
• Coordinated between customers and workshop teams to ensure accurate diagnosis and
timely service completion
• Maintained customer follow-up processes contributing to high customer satisfaction levels
• Supported service department operations through effective communication and
documentation management

• Led workshop operations for luxury and multi-brand vehicle repairs and maintenance
• Conducted quality inspections and ensured compliance with service standards
• Performed advanced diagnostics and technical troubleshooting for premium vehicles
• Supervised technical repairs while maintaining high-quality workmanship and customer
satisfaction
• Assisted in workflow coordination and technician supervision