Senior Manager
Enterprise Solutions
مجموع سنوات الخبرة :14 years, 4 أشهر
Leading a team of specialists (No. of direct report: 25).
• Plan, execute, monitor, control, and close all aspects of the project lifecycle, ensure compliance to SOPs and adherence
to agreed framework with established project management principles.
• Undertake regular reviews of customer satisfaction survey results and initiate improvements.
• Lead, support and motivate team through times of pressure, uncertainty, and setbacks.
• Achieve milestones and to meet objectives while reporting barriers and manage pressure.
• Develop channels for impactful communications with team and relevant stakeholders.
• Proactively analyse variance against agreed scope, cost, quality, time and to report associated risks for timely
mitigation while to understand goals and objectives throughout the project lifecycle.
• Collaborate with management to enable project team to work smoothly with internal and external stake solders for
resolving issues (resourcing, financing, planning, risks etc.)
• Build relationship with sponsors and key stake holders to understand their priorities and concerns.
• Lead, train, support and motivate team through times of pressure, uncertainty, and setbacks.
• Provide monthly reports & statistics to management and relevant departments which highlight provided service levels
and improvements.
• Collaborate and liaison with internal (presales, product, sales, technical, development, HR, QA, Admin, and finance)
and external (customers, vendors, partners) stake holders for continuous improvement of the processes and
operations to serve customers best.
Responsible for delivering projects against agreed scope, budget, schedule, and customer expectations. Doing this whilst
supervising, directing, and motivating teams of multi-discipline contractors and employees.
• Planned projects based on project management disciplines, follow with project management procedures and
compliance to deliver projects
• Performed risk analysis to highlight and address the factors that can affect the projects
• Prepared quality checklist to inspect the quality of service to meet customer’s expectations
• Reviewed the processes and quality of the work completed with the project team on a regular basis, reporting on
progress and recommending corrective actions as needed
• Managed communication among various stake holders, vendors and partners for the flawless execution and
completion of projects
• Developed and ensures the implementation of high-quality projects management disciplines across functions, teams,
and business areas
• Arranged to allocate budget to the concerned teams, monitors and control resources efficiently in own role and
complies with rules and procedures
• Managed and supervise teams of professionals to deliver business objectives
• Led a major business unit, setting its structure and processes, defining work force requirements, promoting diversity
in workplace, and reshaping the workforce to meet business need
• Supervised and monitor the progress of the projects and make necessary adjustments to ensure the successful
completion of project
• Collected data and prepare reports on projects to present to management and sponsor
• Ensured that the project and deliverables are completed with all the constraints and acknowledged by customer
• Established and manage relationships with cross functional teams and vendors
• Created and maintain comprehensive project documentation
Executed & managed connectivity projects (IPTx, MPLS, IPLC, DPLC, Data Center hosting, SIP Trunk, PRI, Surveillance),
ensured projects are being executed as per SOP & completed within given timeline
• Developed business cases, process flow diagram, produced stage plans, presented reports, risk logs, provided strategic
direction during the different stages and initiated requests for change
• Ensured resolution of chronic complaints related to corporate customers to achieve customer satisfaction by offering
alternate solutions, corrective & preventive measures for outages, smooth coordination for planned activities
• Restoration of corporate faults with effective liaison, coordination with Internal & external stakeholders including
operations, QA, NOC, IP, H/Qtr, vendors and Pre-Sales
• Arranged to get the customers IPs white-listed from Pakistan Telecommunication Authority (PTA) for VoIP, Video
Conferencing and VPN services
• Contributed to change, feedback to H/Qtr on SOPs, policy matters, PTA related matters, SAP related issues, effective
billing of deployed services
• Managed relationship with Customers and Vendors by visiting and discussing projects for smooth execution
Service Provisioning)
• Designed, managed, and monitored local and international voice & data connectivity project
• Worked with cross-functional teams to extract information required to manage and complete projects
• Worked closely with internal (Engineering, IP, Sales, Marketing, development) & external (Qatar Telecom, Telecom
Italia Sparkle, AT&T, FDI, Sing Tel) parties to deliver projects within given timelines
• Developed & designed business cases and get them vetted from senior management
• Developed & maintained relationship with customers and updated them during different project stages
• Coordinated with stake holders to sign-off the project and updated finance team for billing
• Worked with marketing and product development teams to help them in designing marketing plans for the next year
and developing new products
• Compiled weekly project reports and shared with the management and stakeholders
• Helped and trained interns and juniors to understand business processes and organization culture