IT Support Engineer
i2c inc.
مجموع سنوات الخبرة :12 years, 2 أشهر
Technical Skills:
E-Mail Client Configuration & Support Windows.
Good knowledge and hand on experience over Active directory, DNS and DHCP.
Remotely support desktop technology platforms.
Configuration of Cisco IP Phone and provide Technical Support.
Manage NMS Monitoring Server.
Platforms: XP/Vista/window7, Windows 8/10, Sunray Terminals, Network Printers.
Tools: MS Office, Anti-virus Server, Email Client, Acronis, Vmware and Virtual Box.
Professional Summary
Well experienced in using IT Help Desk Ticketing System.
Providing Help Desk Support to 400 plus users.
Handling Support Calls of local and remote users \[US/Canada/Australia\].
Software/Hardware Trouble shooting and provide Technical Support.
Hand on experience on Windows Servers, Operating Systems.
EXPERIENCE DETAILS:
I2c Inc. April-2010 till Date
Responsibilities:
Manage user accounts, permissions, email, anti-virus.
To record and provide first line support for all hardware faults.
To report and follow up hardware faults to external support companies as required.
To maintain an accurate Hardware and Software inventory.
Install all new hardware, systems, and software for networks.
Install, configure, maintain network services, equipment and devices.
Configure IP based security Cameras.
Perform troubleshooting analysis of servers, workstations and associated systems.
Perform software installation through remote server.
Manage Employee Joining /Exit process.
Management of data canter.
Hands on experience on Dell and IBM Desktop and Laptop's issues with hardware and OS related problems.
Hardware installation, testing, troubleshooting, repair and maintenance
Explains the exact cause of problem and provided solutions to it.
Software & Hardware:
Installing new software.
Familiar with multiple models of desktops.
Assembling & Dissembling Hardware Accessories.
Virus Cleaning & Firewall protection Installation.
Sound hardware knowledge.
Sound software knowledge.
Networking:
Wiring/cables routine maintenance and check-up.
Fixing network faults.
Overseeing security of all systems, especially the internet.
Technical support for people using the network.
Responsible for maintaining of LAN and troubleshooting of TCP/IP networks, and PCs.
Projects :
Up-links redundancy provide for each switch in large environment.
Data center Management.
All unmanageable switches replaced with Manageable switches in my supervision.
Manage inventory of IT equipment (issuance and in-stock items).
Asset tag management system.