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Mohamed  Magdy, Customer Success expert

Mohamed Magdy

Customer Success expert·Align Technology

United Arab Emirates

Bachelor's degree, Chemistry And Environmental Sciences

Work experience

Total years of experience: 16 years, 8 months

Customer Success expert

January 2018 - Present

Align Technology

Riyadh, Saudi Arabia

January 2018 - Present

Company industry:
Medical & Healthcare Equipment
Job role:
Medical, Healthcare, and Nursing

Territory Manager

August 2015 - December 2017

Align Technology

Riyadh, Saudi Arabia

August 2015 - December 2017

Responsibilities:
•Using insights and a consultative selling approach to teach customers about their industry and their customers; challenge them to modernize and grow their business; assist them in implementing digital technology and refine office processes.
•Teaching and training the practice staff about the product and get them all aligned to achieve the practice growth plan.
•Achieve quarterly and yearly territory Invisalign sales targets.
•Manage a defined geography of accounts (Orthodontists and General Dentists) to grow the business; onboard new high potential accounts.
•Planning and executing a Territory plan, based on understanding the potential in each account in the defined geography.
•Creating & executing account plans for highest potential accounts, based on deep understanding of the account’s business, goals, challenges and opportunities.
•Planning and organizing the educational and scientific events for new and existing customers.
•Reporting to regional sales manager.

Company industry:
Medical Hospital
Job role:
Sales

Senior Sales Representative

April 2014 - July 2015

ACDIMA international

Alexandria, Egypt

April 2014 - July 2015

-Responsible for a group of top customers (KOLs), visiting them on regular bases to increase my products sales. taking care of their feedback, remarks, and inquiries, to increase their trust, and loyalty to my product which positively affects my sales in a very significant way.

Company industry:
Pharmaceutical Manufacturing
Job role:
Sales

Sales Medical Representative

June 2010 - March 2014

ACDIMA international trading co.

Cairo, Egypt

June 2010 - March 2014

working on expanding the business of the company by increasing the market share of the company products which including ' antibiotics, liver drugs, anesthetic products, oncology drugs(chemotherapy and hormontherapy ), and CNS drugs. by doing my best effort and maximum activity and making a good relation with all KOLs in my territory either in private clinics, M.O.H hospitals, university hospitals, private hospitals and pharmacies as well . i also have a big role in company's tender business in M.O.H and university hospitals within my territory . Products i work on are : 1- Bivatracin Powder spray and Amikacin lotion spray “ topical antibiotics 2-Healosol powder spray “ healing promoter “ 3-Cona -dion “vitamin k “ 4-Ipanten “ anti-epileptic “ and Imipramine “anti-depressant” 5-Anesthesia products : Isoflurane and Halothane 6-Oncology products : a- Tamoxifen “hormonal therapy for breast cancer” b- Letrozol “hormonal therapy for breast cancer” c-Calcium folinate “ chemotherapy for cancer “ d-Methotrexate “chemotherapy for cancer” e-Florouracil”chemotherapy for cancer

Company industry:
Pharmaceutical Manufacturing
Job role:
Sales

Sales Medical Representative

August 2008 - March 2009

Novartis Egypt

Cairo, Egypt

August 2008 - March 2009

I was working in C.N.S business line including anti-epileptic drug (tegretol) and antidepressant drug (anafronil)
-organizing appointments and meetings with community and hospital-based healthcare staff
-identifying and establishing new business
-demonstrating/presenting products to healthcare staff including doctors, nurses and pharmacists
-maintaining detailed records
-making presentations
-attending/organizing trade exhibitions, conferences and meetings

Company industry:
Pharmaceutical Manufacturing
Job role:
Sales

Education

Alexandria University

August 2008

August 2008

Bachelor's degree, Chemistry And Environmental Sciences

Egypt

GPA (rating): Satisfactory

GPA (rating): Satisfactory

Skills

Sales
Expert
Sales
Expert
Team Management
Expert
Team Management
Expert
Developments
Expert
Developments
Expert
Coaching
Expert
Coaching
Expert
selling things
Expert
selling things
Expert
presentation skills
Intermediate
presentation skills
Intermediate
negotiation skills
Intermediate
negotiation skills
Intermediate
business consulting
Intermediate
business consulting
Intermediate
leadership skills
Intermediate
leadership skills
Intermediate
Sales
Expert
Sales
Expert
Team Management
Expert
Team Management
Expert
Developments
Expert
Developments
Expert
Coaching
Expert
Coaching
Expert

Languages

English
Intermediate
Arabic
Native Speaker

Training and Certifications

Certifications
Sales Development Program
effective selling skills
Feb 2012