Associate
Abu Dhabi Investment Authority
Total years of experience :17 years, 3 Months
• BMC Control-M Administrator, Job Creation, Scheduling and maintenance.
• BMC Proactive Net and Portal
• Tibco Middleware Administration
• Monitoring of the Enterprise IT Infrastructure and Application Stack
• Troubleshooting and triaging production issues
• Maintenance of incident records throughout the incident lifecycle
• Investigation of incidents, documenting technical issues, solutions and support information
• Escalation of incidents to Field Engineers, Business Response Teams
• 1st Responder out-of-hours for business desks and key user functions
• Supporting batch and overnight jobs including ‘Ready-For-Business’ checkouts.
• Development, monitoring and communication of ADIA’s standards and guidelines for data centre operations and services, including processing rules, access, security and audit controls, recovery routines and contingency procedures
• Contributes to the performance of data processing, peripherals, communications and networking equipment to ensure a satisfactory quality of service is provided by ADIA’s data centre, the associated infrastructure, and their constituent hardware, software, transmission services and support functions
• Planning, installation, upgrade, operation (start up, re-configuration, shutdown), control and maintenance of the data centre, associated infrastructure and applications for the safe and secure storage and communication of data, receiving guidelines from and reports work progress to the supervisor
• ‘First level’ supports to incidents and problems, analyse its impact and determines the appropriate course of action and escalation
• Development of adequate, accurate and timely reports on data centre operations and related activities, vendor / system performance and customer satisfaction
• Proactively monitor the enterprise IT infrastructure and IT Services to ensure their availability and performance
International Business, Human Resources, Marketing and Finance