telemarketing representative
Errands Services
Total years of experience :0 years, 6 Months
Quality Assurance Executive Errand Services | January 2024 - April 2024
As a Quality Assurance Executive at Errand Services, I was responsible for ensuring the highest standards of service delivery and customer satisfaction. My role involved meticulous attention to detail and proactive problem-solving to address any issues that arose during service operations.
Key Responsibilities:
Monitoring Service Operations:
Conducted regular monitoring and evaluation of service operations to identify areas for improvement and ensure adherence to company standards.
Quality Control:
Implemented quality control measures to maintain consistency and excellence in service delivery, including conducting spot checks and audits.
Training and Development:
Provided training and support to service staff to ensure understanding and compliance with quality standards and procedures.
Process Optimization:
Collaborated with cross-functional teams to streamline processes and workflows, driving efficiency and effectiveness in service delivery.
Issue Resolution:
Addressed customer complaints and concerns promptly and effectively, demonstrating a commitment to customer satisfaction and retention.
Campaign Participation:
Acted as an avatar on ACP and ACA campaigns, engaging with customers to promote products/services and gather feedback for further analysis and improvement.
Achievements:
-Successfully contributed to the optimization of service processes, resulting in improved efficiency and customer satisfaction.
-Received positive feedback from customers for resolving issues promptly and providing exceptional service experiences.
-Played an integral role in the success of ACP and ACA campaigns by effectively representing the company and engaging with customers.
Note:
Due to unforeseen circumstances, my tenure at Errand Services concluded in April 2024. However, I am eager to bring my expertise in quality assurance and service excellence to new opportunities.
Commencing in 2015, I embarked on a parallel journey of academic pursuit and professional growth by undertaking a part-time position in the restaurant industry alongside my studies. Over the ensuing eight years, I navigated through various roles within the hospitality sector, gradually ascending to the esteemed position of floor manager at a prominent tandoori restaurant in Islamabad. This multifaceted experience, coupled with my dedication to academic excellence, allowed me to cultivate a comprehensive skill set and a strong work ethic. As I diligently balanced the demands of my studies with the responsibilities of restaurant management, I honed my leadership acumen and operational proficiency. This tenure culminated in receiving accolades such as the employee of the month for three consecutive months and the title of best performer, underscoring my commitment to excellence. However, fueled by a relentless pursuit of professional advancement, I eventually seized a new opportunity in telemarketing, drawn by the prospect of further honing my skills and embracing new challenges in a dynamic industry.
I hold a B.S. in Public Administration with a major in Human Resource Management from Islamia University of Bahawalpur, where I graduated with a 3.83 CGPA out of 4.00. My academic journey included internships at the Business Incubation Center and the Executive Training Center at the Institute of Business Management and Administrative Sciences, Islamia University of Bahawalpur, where I gained practical experience over two months. During my studies, I developed strong office automation skills, including proficiency in Canva, Word, Excel, and various editing tools. I am IT literate and have demonstrated my capabilities by creating comprehensive internship reports using Word’s advanced features such as figures, tables, and images. I actively participated in extracurricular activities, serving as the Event Management Head, where I organized various events and contributed creatively by writing and performing in dramas. Additionally, I played basketball, cricket, and badminton. My achievements include winning two Best Performance Shields at the Second International Conference held by the Department of Political Science, and receiving the Best Event Management Head shield. I also earned various certificates for my participation in seminars and literary festivals. This combination of academic excellence, practical experience, and extracurricular involvement has equipped me with a well-rounded skill set and a strong foundation for my professional career.