Performance Manager
Gladstone Wiz Ltd
Total years of experience :18 years, 2 Months
Working with Glasgow based E-commerce company as Performance manager. Key responsibilities included implementing new Reporting and Performance Management system. Establish BI (Business Intelligence) & MI (Market Intelligence) unit. Review and streamline all process. Design and implement new reporting system to cater all business needs. Monitor and manage the performance of 15 E-Stores and more than 17000 products.
• Successfully Implemented Reporting and Performance Management System.
• Established Business & Market Intelligence Unit
• Successful implementation of Qlikview
• Integrated all reporting systems to help management in decision making.
• Automated reporting tasks
• With the help of new Performance Managements system and BI unite managed to increase the sales by 62%
• Improved ODR (order defect rate) by 34%
• Improved Late Dispatch Rate by 20%
• Designed and implemented Product’s Performance Monitoring system, which helped in reducing product value loss by 38%
Consulted for a UK based company as Project manager. Key Responsibility was to manage offshoring project and successfully migrate all back office tasks to local office. Responsibilities included streamline, redesign and implement all process related to back office tasks, Hire and train new staff. Design and implement a performance management and reporting system.
• Successfully Offshored all back office tasks
• Successfully Implemented Linnworks (OMS)
• Redesigned all Processes related to Customer Service, Order management and Inventory management.
• Implemented new reporting and performance management system
• Trained new staff
Team focal for Maersk Line receivables team, ensuring Cluster targets are met each month. Ensure proper follow up on outstanding amounts. Train and develop existing and new team members. Streamlining AR process and reporting. Drive performance in team. Evaluate technical and commercial waivers requests. Managing and approving exceptions.
• Trained new team members
• Selected for CEO’s “Maersk Talent Pool”
• Improved booking downfall on FM3 service by 25%
• Visited Manila to train Global Service Centre team.
• Revaluated all revolving deposits
• No finding In remote control audit
• Successfully achieved all KPI targets
• Consistently ranked among the Top 10 Clusters globally in terms of Receivables' KPIs
• Achieved Max possible score of 150 for 6 months.
• Reduced Average Receivables by 30% ($2million)
• Improved Days Sales outstanding (DSO) by 7 days
• Reduced on-accounts by 2 Million USD
• Zero write-offs
Key responsibilities were to manage the portfolio of 5000 customers, Develop and manage Accounts Receivable business intelligence unit and to streamline AR processes and reporting.
• Received “Team Award” for streamlining payment application & reconciliation process and for reconciling both Liner and agency accounts.
• Developed AR Visual Management System (Dashboard) to strengthen AR business intelligence unit.
• Automated 6 different processes in SAP in the interest of streamlining.
• Developed tools for reporting and utilized local systems databases to get required data quickly and easily.
• Restructured old reports and developed new reports to drive performance.
• Developed Performance Management system to monitor and improve the performance of all team members.
• With the help of new performance management system and improved reporting we achieved max score of 150 and managed to stay in the list of Top 10 best performing counties for consecutive 56 weeks.
• Active participation in 4 Green Belt Projects delivering combined savings of over USD 470, 000 per annum.
• Represented the Finance team in Process Management Workshop, improved counter turnaround time performance 30%
Manage the portfolio of $41million and 8000 customers and manage credit deliverables of all credit customers.
• Utilized my advanced excel and automation knowledge and automated all daily and weekly reporting to reduce the daily workload by 3 hours.
• Successfully implemented FACT (SAP) AR module within the cluster.
• Redesigned all receivables processes and reporting to support new system and to minimize challenges.
• Received “Finance Employee the Month Award” for automating 5 processes and reducing workload of one FTE.
• Improved Days sales outstanding (DSO) from 21 Days to 15 days.
Timely process refund and reconcile deposit account of 1200 customer.
• Cleared the reconciliation errors of 3 million to avoid potential audit finding.
• Successfully implemented FACT (SAP) in refunds.
• Redesigned whole refund process to handle new challenges and to reduce refund turnaround time.
• Received Team Award for team efforts and reducing average refunds turnaround time from 10 to 4 days.
• Redesigned refund process, trained both local and GSC teams and successfully off shored refunds tasks
Responsibilities included maintaining and reporting credit customer’s sales records. Follow up on all outstanding debts and pursue collection for credit customers.
• Computerized products data (including CAD drawings and 3d models of products)
• Built new database and tools that replaced legacy Visual Fox Pro based reporting and database.
Responsibilities included designing, creating and testing instruction programs for Shima Seiki Knitting Machines.
• Youngest programmer in the industry
2011- 2013 Mohammad Ali Jinnah University, Karachi MBA - Marketing & Finance
2006-2008 Punjab University, Lahore. B.Com
2003-2005 Punjab College of Information Technology, Lahore. ICS - (Electives - Computer Science, Mathematics)
