Service Delivery Manager
Qatar Datamation System
Total des années d'expérience :22 years, 1 Mois
- Performed Presales and business development activities.
- Rescued the project in Qatar which was in turmoil and had reached to the point of cancellation.
- Responsible for the complete service delivery of Microsoft Dynamics 365 and AX 2012 based projects.
- Managed project, prepared project plans, managed the project execution and change requests.
- Managed the functional and technical teams.
- Performed the role of solution architect, analyze the requirements and design the system, and also worked as principal functional consultant.
- Performed UAT and received sign off.
Implementation of Hospital Information Management System (HIMS):
-Vast experience in Hospital Information Management System, worked on projects in Saudi Arabia, US and Pakistan.
-Managed and implemented Hospital Information Management System in My Clinic (Nazer/Bupa project) (Jeddah-KSA).
-Worked as a project manager and consultant on the My Clinic HIS implementation project.
-HIMS is integrated with RIS/PACS from Agfa.
-HIMS is integrated with LIS from National Technology.
-On the My Clinic HIMS project, I focused on the medical billing and its integration with the Microsoft Dynamics AX 2012 ERP System.
-Implemented the Revenue Cycle in HIMS which includes the Insurance accounting and patient accounting.
-Also implemented Claim Management, Claim Support documentation, Insurance Payment management along with entire OP Billing process.
-Designed and configured the HIS to post around 25 Financial Dimensions in GL with the ledger entry.
-Implemented the standard ERP Finance modules which includes GL, AP, AR, FA, Budget and Bank.
-Implemented the standard ERP Supply Chain Management/Materials Management system.
-Designed and developed financial reports like Balance sheet, Income Statement, Cash flows.
-Designed and configured the analytical and BI reports which shows the performance of the company from various dimensions like cost center, department, site, city, and HIS related (by TPA, by Insurance, by Contract Id, by Plan Id, by Appointment Type, By Doctor, by Patient, by Clinics, by Room, by Revenue group, by Item/Service, by Specialty.)
-Provided system training to business users in healthcare, Finance, and SCM.
-Design and developed functional documents to enhance the HIS.
-Design system help document for HIMS, Finance and SCM business users.
-Performed User acceptance testing with Healthcare, Finance and SCM business users.
-Provide customer support for HIMS, Finance and SCM business users.
-Presented the HIMS to Elaj group (Jeddah-KSA).
-Presented the HIMS to Nahdi group (Jeddah-KSA).
-Presented the HIMS to partner (South Africa).
-Presented the HIMS to Saylani Trust, an NGO company (Karachi-Pakistan).
-Worked on the upgrade of Pinnacle Hospital’s HIMS (Indiana-USA).
-Worked on the health care system for New Sound Hearing Aids (USA).
-Worked on the HIMS for Austen Riggs (Massachusetts-USA).
-Developed and enhanced the HIMS for USA region.
Enterprise Resource Planning (ERP):
-Manage multiple projects.
-Prepare project plans.
-Manage project execution, scheduling and tracking.
-Manage the customer relationship.
-Manage teams and resources.
-Manage project requirements.
-Identify and manage risks.
-Manage the communications between the internal and external teams.
-Manage system changes.
-Prepare and review change request documents.
-Worked as business consultant and have hand on experience with MS Dynamics AX 2012.
-Analyze and review project requirements for Finance, SCM, HR, Project Management & Accounting.
-Prepare and review fit/ gap documents.
-Design and review functional design documents (FDD).
-Explain requirements to technical resources for development.
-Conduct meetings with the internal teams for progress and reporting.
-Prepare financial Statements like balance sheet, income statement using Management Reporter.
-Perform functional testing and verification.
-Undertake customer training.
-Undertake User Acceptance testing.
-Perform activities to achieve sign-off from customer.
-Prepare and review help documents for customers.
-Performing activities for the timely completion of projects within budget, with in scope with client satisfaction.
-Providing guidance, motivation and mentor ship to the team members.
-Following Microsoft Sure Step methodology for project implementations.
I worked as a Technical Head for Microsoft Dynamics AX ERP system, reporting to the CEO of the group.
-Managed the Microsoft Dynamics AX 2012 ERP system for all the companies in the group which consist of Manufacturing, Design, Retail, and Hospitality sectors.
-Implemented the Financial modules of the company and streamlines all the Operations, generate financial statements like Balance Sheet, Income Statement using Management Reporter.
-Fixed the Finance, SCM and Retail module issues like Landed Cost, COGS,
Inventory Close, Inventory Value and Standard Retail reports
-Designed and implemented the Retail POS system receipt in Arabic.
-Explained Business processes to users
-Perform User training
-Perform UAT
I was responsible for the over-all service delivery of Microsoft Dynamics AX 2012 ERP system for the South Region, reported to the CEO of the company. I performed the following activities;
-Perform Pre-Sales
-Performed activities for Business development and Maximizing Revenues
-Performed activities for the timely completion of projects with client satisfaction
-Prepared Project Plans
-Execute Projects
-Managed Projects
-Managed the Customer Relationship
-Managed Teams and Resources
-Managed the Region’s Profit/Loss
-Managed the Regional budgets
-Provide guidance and mentor ship to the team members
-Followed Microsoft Sure Step methodology
-I have worked on 3 implementations of Microsoft Dynamics AX 2012.
-Used Microsoft Sure Step methodology for the implementations.
-Manage the Client relationship and the change requests.
-Managed the project team which comprises of technical resources consisting of Functional consultants, Software Developers, Infrastructure Consultant and Software Testers.
-Prepare, manage, execute and track the Project Plan.
-Gathered Functional Requirements by conducting interviews and workshops from the client users and transform them into effective system designs.
-Designed the Fit-Gap analysis document based on the requirements.
-Designed the Functional Design document based on the gaps identified in the Fit-Gap.
-Perform Functional testing on the change request/enhancements.
Worked on the following modules and features in MS Dynamics AX 2012;
• Order to Cash cycle
• Procure to Pay cycle
• Hire to Retire cycle
• Project Management and Accounting
• Inventory and Warehouse management
• Product Information management
• Procurement and Sourcing
• Sales and Marketing
• Production Control
• Human Resource
• General Ledger
• Accounts Receivable
• Accounts Payable
• System Administration
• Role based Security
• WorkFlow management
• User management
• Case management
• Activities
In the Project management and Accounting module, I have worked on the following
-Worked on Time & Material and Fixed Price projects.
-Create T&M invoices through Invoice Proposals.
-Created FP invoices through Fixed Price Revenue Recognition (Estimation Process).
-Create advance Work Breakdown structure.
-Project Scheduling and Resource assignment using Employee competencies in HR.
-Project Estimates.
-Create Project Forecasts.
-Create Project Budget.
-Create Project Budget Work Flows.
-Create Project Budget Revisions.
-Maintain Project Budget Control.
-View Project Control.
-Create Project Groups
-Create Project Contracts
-Create Funding Sources and Limits
-Create Project Journals like Hours, Expense, Fee and Item.
-Create PR, PO, SO, Production Order from Projects.
-Indirect Cost Calculations.
Also performed the following;
• Presented Microsoft Dynamics AX 2012 product orientation
• User Acceptance Testing
• Demo AX Business Intelligence capabilities to client
• Microsoft Dynamics AX 2012 Installation and Configuration
• Microsoft Dynamics AX 2012 Report Server Installation and Configuration
• Project Planning and scheduling
• Compliance and Audit setup knowledge in AX 2012
• Designed master data collection sheets
• Imported master data in AX using Office Add-in
• Manage Customer Support
• Perform Customer Training
• Simple development in Microsoft Dynamics AX
MazikGlobal is a direct vendor of Microsoft, working on the development of ERP system Microsoft Dynamics AX 2012. Microsoft Dynamics AX is a comprehensive business management solution for mid-sized and larger organizations. Working on Scrum methodology, attend Feature team meetings with the US team twice a week; update them about the progress and work statuses daily. As a requirement of the Microsoft development process, prepare various different test documents like Test Plan, Estimate document, Scorecard test document, Test case document. Automate the test cases using Visual C# in .Net environment. Perform Smoke Testing, Manual testing, Functional, Regression, Security/Role based and World Ready testing/Internationalization. Attend training sessions conducted by Microsoft on various tools and enhancements. I lead my team and responsible for the overall quality of their work. I also test the features in General Ledger, Account Receivable, Accounts Payable, and Budget modules. Prepare presentations and conduct various training sessions for the test resources in the team.
Sibisoft is the business partner of Northstar Technologies (www.globalnorthstar.com). The CRM system consist of financial, Sales, Purchases, POS, CRM, Inventory, Banquet, Rooms, Tee Time, Events and Campaign modules. We have more than 100 clients in USA, who are using this system.
I analyze the product’s functional specifications. Attend meetings with development Team Leads and software developers to analyze and design the new enhancements. Verify that the new enhancements have a correct impact on the financial module. Assist SQA Team Lead in the development of test plans. Lead software developers for specific tasks. Lead the QA team to test other modules. Automated the test cases using HP Quick Test Professional and Rational Robot.
Conducted trainings for the test resources in the team and also act as a mentor to them.
At SibiSoft I tested the Financial (GL), POS, Sales(AR) and the Rooms Reservation modules. Verify the Balance Sheet, Income Statement and Trial Balance reports. In Sales, verify that the club members are billed accurately at the end of month. Perform the EOM processes and verify that the statements are generated correctly.
In Rooms, test the processes like Night Audit, Front desk, Reservations, Credit card transactions, Recurring charges, Folio management, etc.
Test the data Importers and also test the Financial Report Designer.
Test the client’s production issues and verify the fixes. Test the application to find bugs/defects.
Document the test cases.
Track the bugs in bug tracking system.
I have also been involved in the analysis, design and testing phases of the Call Center and Home Delivery System developed in VB .Net and Microsoft SQL Server 2000. The applicaton has 4 modules which are Content management, Server system, POS system and the Site System.
I worked in NCR-Retail Solution Division, designing, customizing and implementing NCR POS system for the Food and Beverage Restaurants in Pakistan.
Customized and implemented the NCR COMPRIS POS systems for the following franchise in Pakistan.
1) KFC
2) Pizza Hut
3) Nandos
4)Dominos
I also conducted Pre-Sale Presentations, Demos and Trainings for our clients. As a Customer Support In-charge, provided after sales support to more than 20 different client locations spread across Pakistan like Karachi, Lahore, Faisalabad, Islamabad and Peshawar.
Also Implemented the NCR Retail Store POS system (AS@R). Implemented Accounts/General Ledger, Inventory, Payroll and Human Resource modules. Also provided training to the client on these systems.
FRRM is one of the leading Chartered Accountant firm associated with Ernst Young International.
My work over there included System Development, Support and enhancing the functionality of ERP modules like General Ledger, Payroll, Inventory Control, Fixed Assets. The ERP system was developed in Oracle using Developer 2000.
I have designed and developed the Attendance and Leave Management System for FRRM using Access and MS-SQL Server 2000.
