Sr. Director of IT Operations
Talabat
Total years of experience :35 years, 7 Months
A knowledgeable IT professional with a broad IT strategic background and with more than 14 years of experience throughout different market segments
Strategic Leadership: Provide strategic direction and leadership for the IT operations team. Develop and execute internal IT strategies that support the organizations goals and objectives. Team Management: Build, Lead and manage a team of internal IT professionals across the MENA region, including IT managers, engineers, and support staff. Foster a collaborative and high performing team culture. Infrastructure Management: Oversee the design, implementation, and maintenance of complex IT infrastructures, including networks, servers, storage, and cloud environments. Operational Excellence: Drive operational efficiency by implementing best practices, processes, and standards for IT operations. Continuously assess and improve IT processes to enhance productivity and user satisfaction. Budget Management: Develop and manage IT budgets, ensuring efficient allocation of resources and cost optimization while delivering high-quality services.
• Setup and deploy company and customers LANs, WANs, and wireless networks, including servers, routers, switches, firewalls, voice gateways and voice systems
• Deploy, and configure networks to ensure their smooth and reliable operation for fulfilling business objectives and processes
• Develop and document implementation plans and processes
• Researching, analyzing, evaluating and monitoring network infrastructure to ensure networks are configured to operate at optimal performance
Responsible for customer solution designing, implementation and support. Very good expertise in the designing of network, collaboration and systems for small and medium corporates.Very good experience on Cisco Networks and voice. Leading the technical team, for fulfill the customer requirements. Mainly deal in Cisco product. Networks, collaboration (voice).
Highly involve in Pre-Sales and designing of solution for the customer to fulfill the complete need of the customer network and specially IP telephony.
Deploying and configuring projects related with
Network Infrastructure
IP Telephony Solutions (Cisco, AvayaSecurity Solutions (IPS, Firewall, Antivirus)
Bandwidth optimizatioManaged services
Work as team lead on most of projects and also in charge of some of the outsourcing project.
Administrator Work on Cisco Call Manager, Call Manager express, Unity Connection, Unity express, UCCX
Installation and configuration of Cisco IP Telephony Installation and configuration of Avaya IP Telephony System IP Office.
Work on Cisco switches and routers
Administrator Work on Adagio Voicemail server
Maintain the activities of Datacenter
Maintain LAN and WAN
Deploy projects with technical team
Work on WatchGuard FireBox
Provide support to customers
Working on Infrascape NMS
Install Microsoft server and configure IIS services for web access
Working knowledge of windows active directory on server 2008 and 2003
Provided IT support to customers