Takaful planner
Libano-Suisse
Total years of experience :16 years, 7 Months
Working as agent in Tokio Marine Insurance Company with a consistent manner and according to the company’s policies, in order to ensure accuracy, efficiency and profitability in the company’s assessments
Main Duties
• Providing a courteous and professional service at all times.
• To maintain an atmosphere of tranquility and efficiency for the client.
• Managing all calls to make an appointment with the client, time and date.
• Constantly being aware of all the company programs, along with other insurance companies programs and benefits.
• Handling all cases, immediately, and cordially.
• To ensure that the clients are provided with all the necessary information, and to make sure that the clients are properly convinced with the whole information contained within the company’s registration form.
• Registering all the client details and relevant data into the computer immediately and most accurately.
• To keep the daily log book up-to-date.
Scope and General Purpose of the Jobs
Opening and working as sales man promoted to Operation manager in Raktos Company with a consistent manner and according to the company’s policies, in order to ensure accuracy, efficiency and profitability of the company.
Main Duties
To ensure that all employees have a complete understanding and adherence to the company's policies relating to fire, hygiene, health and safety.
To maintain an atmosphere of tranquility and efficiency for the client.
Managing all calls to make an appointment with the client, time and date.
To handle guest complaints in accordance with the company policy, reporting all complaints to the owner.
Handling all cases, immediately, and cordially.
To ensure that the clients are provided with all the necessary information.
Registering all the client details and relevant data into the computer immediately and most accurately.
To assign duties and responsibilities to subordinates, assisting the company employees in their duties
To ensure that all employees provide a courteous and professional service at all times.
To supervise the employees within the department ensuring that the correct standards and methods of service are maintained as stated in the Departmental Operations Manual.
To assist in the training of the employees ensuring that they have the necessary skills to perform duties with the maximum efficiency
To supervise the employees within the each department ensuring that the correct standards and methods of service are maintained as stated in the Departmental Operations Manual.
i- GSA at Mercure Romance Hotel a Four Stars rated Hotel located in Alexandria-Egypt (Accor Group) since March 12, 2011 till date.
Scope and General Purpose of the Jobs. Working as a GSA' within the Front Office, in a manner consistence according to the Front Office Department Operational Manual procedures, in addition to all the aspects related to Front Office Cashier, in order to ensure accuracy and efficiency in posting all transactions and assessments.
Main Duties
1. Providing a courteous and professional service at all times.
2. To maintain an atmosphere of tranquility and efficiency at the Front Desk.
3. Managing all calls addressed to the Front Desk and answering before 3 rings or less.
4. Constantly being aware of all rooms situation by being in consistent and dual contact with the Housekeeping Department (Order-takers) . Strive to obtain maximum occupancy within the whole Hotel.
5. Handling all guests approaching to the Front Desk, immediately, cordially, and with hospitality.
6. Handling guests registration (checking in & out), inquiries, key handling, messages, faxes, e-mails and all other special guests orders & needs.
7. To register the guests promptly ensuring that they are provided with all the necessary information, making sure that the guests properly filled in the standard registration form.
8. Entering all guest folios and relevant data into the computer immediately and accurately.
9. To ensure that the V.I.P., and Special Request rooms are pre-assigned, and that all keys are in order at least one hour prior to guests estimated time of arrival.
10. To have a sound knowledge of the Hotel's Marketing Programs (Corporate deals. Travel Agencies etc)
11. To keep the daily log book up-to-date.
12. To prepare the daily, weekly and monthly reports needed by the Hotel's management properly and consistently.
ii- Royal Service Agent at Paradise-Inn Resort a Four Stars rated Hotel located in Alexandria - Egypt (Paradise-Inn Group) since December 1, 2010 till January 25, 2011 (Revolution date)
Scope and General Purpose of the Jobs
Guest service center is dedicated to assist the guests requests, based on the concept "Never refer the guest to other associate" and to narrow the number of associates that guest are dealing with in order to make the guest feel comfortable and to ease.
Main Duties
1. Receiving guest's calls that could be orders, inquires or complaints and transferring the guest's orders to the concern Department.
2. Getting back to the guest with information requested.
3. Alert the operation and/or Duty Manager & General Manager in case of any complaints.
4. Every case should be registered with specification on the computer or log book.
5. Implementing follow-up with the guest.
6. Implementing a handover to the fellow associates at the end of each shift concerning the unfulfilled cases.
iii- Housekeeping order taker at Club Magic life Resort Kalawy Imperial a Five Stars rated Resort located in Hurgada-Egypt, since October 1, 2009 till March 18, 2010.
To work on a rotation basis within the Housekeeping / Laundry Departments, ensuring maximum guest satisfaction and adherence to the international standards required by the hotel.
Main Duties
1. To ensure that all employees have a complete understanding and adherence to the hotel's policy relating to fire, hygiene, health and safety.
2. To assign duties and responsibilities to subordinates, assisting the housekeeping employees in their duties
3. To prepare all the repairs orders and inform the Engineering Department for follow-up.
4. To handle guest complaints in accordance with the hotel policy, reporting all complaints to the Housekeeping Manager
5. To ensure that all employees report for duty punctually.
6. To assist in the building of an efficient team of employees by taking an active interest in their welfare, safety and development
7. To ensure that all employees provide a courteous and professional service at all times.
8. To assist in the training of the employees ensuring that they have the necessary skills to perform duties with the maximum efficiency
9. To supervise the employees within the department ensuring that the correct standards and methods of service are maintained as stated in the Departmental Operations Manual.
• Bachelor's degree of Hotels and Tourism since June 2002, from Higher Institute of Hotels and Tourism.
• Senior school from Mubarak Military School since June 1997. • Junior and middle school from El-Manar English school since June 1994. Languages and Computer Skills • Fluent in written spoken English / Arabic. • Typing English / Arabic. • Italian (Spoken & written, degree fair) • Well known use of MS Word, Excel, Access, PowerPoint, Internet applications. • Computer Hardware applications. • Well known user for hotels computer programs (i.e. FidelioV.7.14, V.8, suite 8 Opraha, and F&B)