Muhammad Murtaza Shah Syed

Managing business operations, developing and implementing strategic plans and company policies,
maintaining an open dialogue with stakeholders, and driving organizational success.
• Developing and executing business strategies to achieve short and long-term goals.
• Reporting to the board, providing market insights and strategic advice.
• Developing and implementing business plans to improve cost-efficiency.
• Maintaining positive and trust-based relations with business partners, shareholders, and authorities.
• Overseeing the company's business operations, financial performance, investments, and ventures.
• Supervising, guiding, and delegating executives in their duties
• Ensuring company policies and legal guidelines are clearly communicated.
Assessing, managing, and resolving problematic developments and situations.
• Building and enhancing the company's public profile at events, speaking engagements, etc.
Supervising and administering IT operations in the company
• Administering Office 365 cloud Infrastructure, Microsoft BI
• Administering and configuring ECC Workstations
• SCCM Administration and using bit locker management and monitoring through SCCM
• Using data encryption on client workstation through MBAM 2.5
• Administering Router, firewalls and switches and also the Microsoft based servers, Microsoft
Exchange and storage systems including backup servers
• Administering and defining policies for Service Desk operations through Service Desk Manage Engine
application
• Administering VMware server and managing installation and updates of user VM clients
• Leading problem management and incident Management team

• Installation, Configuration and troubleshooting of itfc’s Microsoft based servers including application servers
• Bit locker encryption on all user laptops through MBAM
• Installation configuration and deployment through Microsoft Desktop Optimization Pack (MDOP
• Provided support to itfc users on site and remotely to regional offices
• Installation, configuration & troubleshooting of network/local printers and Kofax scanners
• Administered Microsoft SCCM & Microsoft Endpoint Configuration Manager
• Administered Microsoft BI, iMAL, Lumesse, Right fax, Jira, Lotus Notes,
• EaseScreen Digital Signage Server & POV Clients Virtual Machines (VMware), MS Exchange & Cloud based applications (Office 365, Aris, Team work)
• Installed, configured and administered Cloud-based Cisco Meraki Firewall, Switches and WiFi extenders
• Active Directory & Web Domain management
• Security application and appliances (SSL Certificates, Fortinet firewall/VPN)
• Service Desk ticketing (Manage Engine & Remedy Time Tracker)
• Imaging & deployment of Microsoft Windows based workstations/note books
• Incident management & reporting
• Policy & system documentation
• Knowledge distribution
• Assist with the development and testing of newly designed products for operational integrity and provide support for the roll-out of new applications.
• Planning & implementation of IT related product line & projects (hardware & software)
 Projects
Minimum Baseline Security Project
November 2018
o Worked as Project Manager and assisted Security Consultant in gathering analysis and results by using different security tools on all itfc servers.
o Prepared IT Policy documents after revision with proper versioning as per ITIL guidelines after reviewed Compiled documents

Deployment of IT Infrastructure in itfc Dubai Office
January 2018.
o Supervised & assisted in providing LAN/WiFi connectivity to itfc dubai staff from mounting Network devices in Data Centre to installing and configuring Cisco Meraki switch/router (including PBX module), firewall and WiFi routers.
o Installed & configured Cisco IP Phones extensions assigned to itfc dubai staff with one hunting line and two roll-over lines.
o Installation and configuration of video conferencing devices.
o Installation of BARCO wireless presentation device in meeting room.
o Xerox printer, copier machine connected to itfc dubai office network and mapped to itfc dubai staff note books.
o Configuration of Xerox fax machine module.
o KIOSK to play itfc content as per itfc branding guideline with the ability to be administered from itfc HQ Jeddah through Easescreen’s content management server.
Implementation of Digital Signage Solution
October 2017.
o Worked as Project Manager and provided technical assistance in installation/configuration of digital signage servers and POV clients.
o Monitored and supervised installation of KIOSKs, Video wall & TV Screens.
o Configured and provided solution to solve connectivity issue on itfc network/domain with adherence to security policy of IDBG.
o Provided connectivity to Kiosk in off network regional office through port forwarding.

The Saudi Investment Bank
(Reporting to Program Manager)
July 2012 to November 2013

 Key Responsibilities / Accomplishments
• Installation, Configuration and troubleshooting of Data Centre Servers including Bank’s internal application servers
• Desktop Support physically and remotely for Western Region (Jeddah, Makkah & Taif)
• Installation, configuration and troubleshooting of windows-based workstations in operations, sales and in ATM machines for western region (Jeddah, Makkah & Taif)
• Installation, Configuration & troubleshooting of Network/Local Printers and Kofax Scanners
• Provided support to bank applications and windows-based servers
 Projects
Latif Jameel Data Centre Migration (Head Office to STC Cloud Data Centre)
August 2013
Completed disaster recovery center transition project from Latif Jameel’s Data Centre to STC on premises cloud Location, which included Configuration of Servers, Routers & switches. Complete Cable and rack management solution
Banque Saudi Fransi Data Centre Migration (Riyadh HO to Disaster Recovery Data Centre Jeddah.
November 2012
Completed disaster recovery center transition which included Configuration of Servers, Routers & switches. Complete Cable and rack management solution.

 Key Responsibilities / Accomplishments
• Installed new servers and upgraded old servers to Windows Server 2008 R2 and configured them as per the company requirements.
• Performed periodic maintenance, executed systems engineering and installed new technology upgrades.
• Maintenance of Data Centre including configuration of ADSL Routers, BigIron Foundries Network & Cisco core Switches, Blue Coat internet traffic filtering device, HP Proliant DL 380 G5 servers and AVAYA voice Call Manager
• Configuration of VPN tunnel from Static to static and static to dynamic sites
• Installation, configuration and maintenance of virtualized servers on ESXi 5.1 environment through VSphere Client 5 and VCentre Server 5.
• Maintained MS Exchange Server - Performed necessary troubleshooting and server problems
• Installation, configuration and maintenance of TGM (ISA server) and application server.
• Implemented proper disaster procedures for recovery, administered user accounts and mailbox stores.
• Monitored the availability of software applications and data for the user and ensured that the tasks are completed on time
• Maintained the timely back-up of the important data and management resources
• Assisted in the timely recovery of data lost due to software crash or hardware failure, which includes naming and buying new tapes
• Conducted checks on the existing servers and upgraded them in case of any changes required
• Tested new designs for software and hardware configurations

 Key Responsibilities / Accomplishments
• Working closely with the Sales Director to prospect, pitch & close new business.
• Gaining a strong knowledge and understanding of a clients’ brand and products.
• Organizing weekly team meetings with staff, directors and senior managers.
• Involved in the day to day management of clients.
• Participation in team building and sales training events.
• Performance monitoring of account executives and account teams.
• Address client concerns and ensure the resolution of issues in a timely manner.
• Maintaining contact with clients - giving them regular updates.
• In charge of budgets and administration.
• Oversee existing campaigns to grow key accounts.
• Delivering ongoing market analysis and assessment of competitors.
• Retain accounts through the development of strong relationships with key decision makers.

 Key Responsibilities / Accomplishments
• Business Desktop support
• Implement and verify WAN links
• Manage Operations
• Manage and report against defined service levels
• Proactively identify process improvement opportunities and support continuous improvement initiatives under direction of Continuous Improvement Manager
• Manage and execute reporting requirements
• Conduct work load planning, estimating and prioritization
• Attend defined management team meetings
• Recruitment, training and coaching of Service Desk Analysts
• Trouble shooting and creating new users through
o AVAYA Site Administration
o AVAYA CMS
o Active Directory
o RSA Authentication Manager
• Planning, Supervising, Implementing and initiating Disaster Recovery Program for IT Infrastructure in 27 locations worldwide
• Incident Reporting by following Incident Management Process as defined in ITIL
• Following Change Management Process as per ITIL guideline
• Updating and monitoring IT user accounts
• Maintenance & management of the Critical Windows based Server Environment
• Maintaining up to date Antivirus levels on all machines company wide
• Working on Active Directory accounts, configuration of Blackberry & laptops
• Managing and monitoring of backups in multiple locations
• Providing maintenance support and break-fix solutions
• Follow documented processes i.e. implementing change control procedures
• Liaising & meeting with external suppliers of IT services
• Producing reports for senior managers
• Troubleshooting technical problems and implementing solutions
• Purchasing of IT Equipment and software in line within agreed budgets
• Supporting a multi-site IT infrastructure worldwide remotely and physically

 Key Responsibilities / Accomplishments
• Install new / rebuild existing servers and configure hardware, peripherals, services,
settings, directories, storage, etc. in accordance with standards and project/operational requirements.
• Install and configure systems such as supports infrastructure applications or Company designated applications.
• Research and recommend innovative, and where possible automated approaches for system
• Administration tasks. Identify approaches that leverage our resources and provide economies of scale.
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
• Perform regular security monitoring to identify any possible intrusions.
• Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.
• Perform regular file archival and purge as necessary.
• Create, change, and delete user accounts per request.
• Provide Tier III/other support per request from various constituencies. Investigate and troubleshoot issues.
• Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.
• Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities.
• Configure / add new services as necessary.
• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required.
• Configure CPU, memory, and disk partitions as required.
• Maintain data center environmental and monitoring equipment.

 Key Responsibilities / Accomplishments
• Handling Escalations for Inbound Customer Service and sales account of Blue Hippo
• Managing a team of Customer Services Executives delivering first class, professional customer service to the public and a high-quality front-line service to the Council and its partners.
• Recruit, induct, develop and support a team delivering front line customer services to ensure resolution of enquiries, complaints and request for services at the earliest possible opportunity.
• Supervise the workload of the team, allocating team members to optimize service provision and administrative support across the hours of the operation of the Contact Centre.
• Monitoring the changing needs of the service, liaising with internal and external customers to identify areas for improvement and make recommendations for service improvement and implementing those improvements to the satisfaction of internal and external customers.
• To ensure that the team follows established procedures for each service request, including logging, processing and progress chasing enquiries, adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximize customer satisfaction.
• Producing statistical information collated and analyzed on weekly basis to assist in evaluating the efficiency of the team and to inform resource allocation and service improvements.
• Undertaking the duties of a Customer Service Executive as and when required to ensure that a high level of customer service is maintained and to undertake any other duties as required, which are commensurate with the grading of the post.

 Key Responsibilities / Accomplishments
• Marketing solutions to the corporate sector (B2B)
• Analyzing customer requirements and devising an appropriate product mix
• Giving head start to waste water projects.
• Managing/Organizing the waste water project.
• Correspondence with suppliers
• Making Sales and Strategies and delivering quotations to the clients for Weishaupt boiler & burners
• Sales and Marketing for Nordson Powder Coating Equipment