Leader, Business Improvements
The City of Calgary
مجموع سنوات الخبرة :20 years, 11 أشهر
Budget management responsibility of~40MM, program direction setting across 100+ resources, and coaching cross functional teams.
- Demonstrated skills in business case development, requirements analysis and solution scope definition through collaboration with business leaders.
- Championed best practices and developed policy and procedure documentation across enterprise operations.
- Led and supported a variety of projects, analyses and improvement programs.
- Analyzed leasehold portfolio and generated savings of 400k USD/yr.
- Implemented a region-wide asset tracking solution to meet compliance audit.
- Conducted facilitation sessions with SMEs and senior management to assess systems functionality.
- Liaised with vendors to close-out systems issues and assess integration capabilities with legacy systems.
- Performed systems configuration management and integration to enable wireless job processing technology.
- Delivered end user training and developed operating manuals.
- Devised innovative programs that aligned performance improvement initiatives to key business objectives and the strategic value chain.
- Implemented technology driven business models through effective business process management (BPM).
- Performed feasibility analysis/study and generated savings of 540k USD/yr.
- Elected as SAP Super User and Master Data Controller; defined business, system and data architecture.
- Facilitated JAD sessions with senior management and SMEs to identify strategic issues and solutions.
- Implemented BPR and TQM; consequently improved service order fill-rate by 28% over 8 months.
- Led a team of junior analysts to develop master data across a wide portfolio of assets and asset groups.
- Conducted requirements elicitation and defined solution scope for strategic initiatives.
- Supervised systems solution delivery and evaluated vendor service levels.
- Optimized inventory through successful systems deployment, data analytics and generation of BI reports.
- Developed and maintained a diverse portfolio of web applications, software, servers and databases.
- Led requirements analysis sessions; delivered rich internet applications using SDLC and agile methodology.
- Created use cases, process models and application architecture to communicate customer requirements.
- Achieved CASE award (2005 magazine websites) for infusing technology with design.
CEFE MBA Scholarship 2012
Dean's List 2003-2005 Member of athletic team