Muhammad Umar Shahzad

• Ensuring 99.98% availability of IT Facilities Infrastructure.
• Responsible for planning, upgrading, capacity, vision of datacenter Facilities.
• Prepare RCA reports for critical incidents and present to Management.
• Manage nationwide operations of Passive Infrastructure, CCTV, RFID, UPS Power, and structural cabling.
• Investigated issues afecting group operations, prepared reports and helped correct problems.
• Handled negotiations with outside vendors and service agencies to meet group needs.
• Maintained smooth-running business operations by delegating priorities to staf abilities.
• Translated senior management directives into actionable front-line policies and implemented changes with staf.
• Monitored health and safety measures for guaranteed compliance.
• Drafted procedural statements and guidelines for company-wide use.
• Organized financial and operational data to help with yearly budgeting and planning.
• Established clear budgets and cost controls strategies to meet objectives.

• Managed technology resources within department budgets.
• Maintained system security through regular testing and servicing.
• Upgraded hardware and software regularly for optimized systems performance.
• Installed new technologies without disrupting workflow.
• Liaised with service users to ascertain necessary system improvements.
• Liaised with service users and business managers to meet computing requirements.
• Controlled department budgets by sourcing cost-efective solutions.
• Analyzed system and software requirements to meet operational needs.
• Negotiated cost-eficient prices with vendors for new systems and services.
• Ensuring 99.98% availability of IT Facilities including UPS Power, Genset Operations and HVAC Operations.
• Manage departmental financial activities including, procurement, payment, annual budgeting and expenditure.
• Prepare MOP / MOS, and CAB documents and schedule PM activities.
• Prepare RCA reports for critical incidents and present to Management.
• Actively participate in departmental projects.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Supported team by demonstrating respect and willingness to help.
• Quickly learned and applied new skills to daily tasks, improving eficiency and productivity.
• Successfully delivered on tasks within tight deadlines.

• Designing, Implementation and managing operations of EDN.
• Managing and Configuring Cisco, Juniper routers and switches.
• Managing Wireless Network through Cisco WLC System.
• Troubleshooting network issues and find root cause analysis.
• Maintaining procedure, standard, network documentation and change management.
• Experience with Network Management and Monitoring toolsets (Solarwinds, OPmanager, Eventlog Analyzer, Netflow, ETC..
• Work closely with Information security team to identify, analyze and implement security strategies.
• Experience with LAN/WAN protocols and standards.
• Developing SOPs and reviewing configuration and policies of network and datacenter devices.
• Rich troubleshooting experience in multi-vendor environments (Cisco, Juniper, Nortel and Foundry).

• Provided technical support and troubleshooting assistance to staf members, ensuring smooth operation of computer systems and software.
• Assisted in the setup and maintenance of hardware, including computers, printers, and networking equipment.
• Conducted training sessions to educate employees on basic IT skills and best practices for cybersecurity.
• Successfully delivered on tasks within tight deadlines.
• Applied critical thinking to analyze problems, evaluate solutions and select best decisions.
• Delivered high-quality results within budget and timeframe targets.