Muhammed Adem

 Supervise daily logistics and freight operations, managing
international shipments from China and global markets
 Coordinate with freight forwarders, shipping lines, and clients to
ensure on-time delivery and operational efficiency
 Lead a team to improve workflow coordination and productivity
 Resolve shipment delays, customs issues, and documentation
discrepancies
 Prepare operational and sales reports to support decision-making
and performance tracking
 Strengthened customer relationships, improving service reliability and
retention

 Managed end-to-end international import shipments, ensuring
timely clearance and delivery
 Prepared and verified key shipping documents including Bills of
Lading, manifests, invoices, and customs declarations
 Coordinated with global freight forwarders, shipping lines, and
customs authorities
 Applied Incoterms (FOB, CIF, CFR, EXW) to support international
trade operations
 Handled specialized cargo including OOG shipments (Flat Rack,
Open Top, Reefer, Tank containers)
 Resolved shipment delays, claims, and discrepancies, minimizing
operational disruptions
 Ensured compliance with international shipping regulations, reducing
risk of penalties
 Utilized Sealiner ERP system for shipment tracking, reporting, and
documentation
 Maintained high accuracy in records and reporting
Key Achievements:
 Achieved 95%-97% KPI performance scores consistently
 Improved shipment processing efficiency and reduced delays
 Contributed to process optimization initiatives (60% KPI weight)
 Enhanced customer satisfaction through proactive communication Follow-Up Officer