Gateway Operations Supervisor
Naqel Express - SPL
Total des années d'expérience :11 years, 10 Mois
Manage All Custom Clearance activities on daily basis for Naqel Express and SPL.
Supervise Import-Export (documentation, compile carrier, and compute international fees for all shipments)
Monitor, record. Analyze and report on activities, trends result and recommendations relating to Import-Export.
Interpretation of data and analytics and report generation.
Generating daily production reports. Coordinating with airlines.
Coordinating with Custom team for clearance of shipments.
Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
Clearance and Line haul Process dispatch on given time.
Supervised operations team to support operational excellence and excellent customer service.
Assisted in recruiting, hiring and training of team members, Payroll and OT.
Managed time in order to complete all the tasks within deadlines.
Position: Operations Supervisor April 2019 to March 2022 Prepare, monitor and control all data from the system to ensure compliance to network standards of deliveries. Monitor and control domestic & express projects to ensure timely processing and professional service to the customers. Monitor and control the quality of service in terms of transit times, pick-up performance to ensure timely handling and processing of shipments and service provided to customers. Ensures all team members implement Aramex quality of service standards and procedures. Monitor and manage schedule and shifts of all the team members to ensure the availability of adequate staffing.
Handling Al Dawaa Pharmacy Shipments.
Coordination with 20 Al Dawaa Pharmacies All over Kingdom. Daily Delivery Report for Al Dawaa Pharmacy.
Daily Production Report to Management.
Daily follow up with Al Dawaa Pharmacy Members.
Outstanding Report for all Operations in the country.
Daily Scan Report.
Dummy & Skeleton Report. COLN Update Report.
Shipments Return Validation Report. Pending Return Shipments Report.
WMS (Warehouse Management System) Calling Update Report.
Warehouse Scanning Performance Report.
Wrong Delivery Update Report. Shipments Exceeded 7 days Report (SLA).
Modified and directed project plans to meet organizational needs. Achieved project deadlines by coordinating with contractors to manage performance.
Initially recruited as call center agent dealing with B2B & B2C and gradually
Promoted in advisory department.
Tracked results of various promotional campaigns by gathering feedback from customers and recommended areas of improvement.
Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
Process of recovering shipments from origin, Sorting B2B - B2C - C2C Shipments
Reporting delivery performance of Jeddah branch to Operation Supervisor Checking the Global Case Service.
Communicating with the Customer service team.
Communicating with the Domestic, Express team and Bad address shipments. Perform any other duty when ordered by Manager.
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities
to support teamwork.
Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
Provided support for document controls and worked with contract documents.
Proofread filenames, titles and submittal details to streamline submittal and avoid rejection
Scanned documents and saved in database to keep records of essential organizational information.
Evaluated source documents to locate information needed for each data entry field.
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