A/ Senior CSA
Qatar Airways
Total des années d'expérience :15 years, 8 Mois
• Maintaining quality performance of frontline staff via constant monitoring and briefing, in compliance with Service Standards and Standard Operating Procedures (SOP) to achieve customer satisfaction and reduce complaints related with service failure or attitude.
• Control of the activities at the boarding gates; Check-in counters.
• Give accurate direction and support to team leaders to facilitate successful completion of organization’s targets and performance goals
• Carefully identify problems that might arise from operations with the use of ethical procedures and professional judgment
• Make use of proven business techniques in the identification of lapses and loop holes in the organization’s customer service department and recommend better strategies that will yield better results
• Use expertise to build strong healthy relationships with clients, convince them of all benefits of doing business with the organization and create an open and accessible communication rout for free flow of information
•Provide clear, brief and considerate information for the travelling public
•Monitor particular needs passengers and individual effects in airport
•Maintain an enjoyable and professional conduct at all times
•Attend to wheelchair (carry on/carry off/Stretcher passengers and individual effects and any passenger requiring help)
•Assess passenger’s requirements and abilities to utilize the correct mobility equipment
•Assist in particular needs of passengers and personal effects to make sure a faultless/pressure free airport experience by means of all facilities at the port
•Operate surreys through terminal and parking facilities counting support passengers and individual effects on
•Operate paging and statement systems at the gate as necessary
•Cleaning and upholding of wheelchairs
•Help disembarking/embarking passengers and individual effects from aircraft through port facility to parking facility
Online marketing and Social Media
my progarmme include a provide my ground handling background with training and stadical cources even though the degree of diffcil and utilize all that to get a hiegher challenge position for go forward.