Aksana Palkhovskaya

1. Demonstrating exercises and routines to clients
2. Assisting clients in exercises to minimize injury and promote fitness
3. Modify exercises according to clients' physical levels
4. Monitoring client progress
5. Providing emergency first aid if necessary

• Day-to-day supervisors tasks (greeting customers, giving out menus, taking orders, serving food and beverages in a rush time, dealing with payments, making sure tables are clean and tidy)
• Playing in a multicultural team as a leader
• Flexibility to work in a night and weekends shifts
• Handling customer complains professionally and tactfully
• Ensuring customer satisfaction through providing excellent service
• Training the staff to improve the customer’s experience
• Planing future needs for goods, kitchen staff, etc.
• Scheduling and directing the staff in daily work assignments to maximize productivity

• Screening phone calls and business correspondence
• Translation international documents/contracts
• Arranging meetings and appointments, booking travel arrangements
• Providing reports to different departments
• Organizing diaries and schedule
• Looking after guests
• Standing in for GM in his absence
• Proceeding documents for hiring, vacations, sick leaves and visas

• Dealing with international phone calls and emails
• Providing customer service by understanding and satisfying customers requirements
• Handling customer complaints and providing necessary help to injured customers abroad
• Controlling the processes for visas, insurance cards, contracts
• Helping management in their absence

• Providing clients with a grammatically correct, well-expressed written/oral English translation
• Consulting with experts in special area
• Dealing with different nationalities and cultures at the same time
• Working flexible hours

- Day-to-day housekeeping duties
- Required to be flexible in working shifts
- Responding to calls for housekeeping problems and providing solution
- Ensuring adequate distribution of supplies required by guests