Manager Retail
Saudi ceramics company
مجموع سنوات الخبرة :12 years, 6 أشهر
- Responsible for the identification of new sales opportunities and achieve monthly showrooms sales target. (YOY & MOM)
- Evaluate sales processes and perform collaboratively with VP and set target.
- Assisting the retail division in structuring deals in the most effective manner possible.
- Lead and guide subordinates by providing them with technical guidance, training and the required growth opportunities to ensure that subordinates are developed for higher-level roles.
- Prepare reports/briefs to the VP.
- Perform as primary liaison to Product Development, Operations, IT and various departments as required.
- Ensure to secure resources as requested by Sales Team and operation Manager to assist sales process.
- Perform with VP of Sales to prepare and execute detailed presentations, tactics, metric, systems and action plans.
- Ensure to grow and assist revenue targets along with future growth targets.
- Develop system support for deriving main sales metrics from existing CRM system.
- Train and develop retail team to meet up company standard.
- Prepare CAPEX & OPEX for retail VP based on previous years average sales and expenses for each showroom.
- Tracking daily report (IPC, ATV and conversion % to ensure sales target achieved.
- Maintain and update annually all standard company library.
- Managing the petty cash of the head department.
- Strategic planing for expand new showrooms and new cost center with project department.
- Identifying training and development needs within an organisation through job analysis, appraisal schemes and regular consultation with business managers and human resources departments.
- Designing and expanding training and development programmes based on the needs of the organisation and the individual.
- Working in a team to produce programmes that are satisfactory to all relevant parties in an organisation, such as line managers, accountants and senior managers at board level.
- Considering the costs of planned programmes and keeping within budgets as assessing the return on investment of any training or development programme is becoming increasingly important.
- Developing effective induction programmes; conducting appraisals.
- Devising individual learning plans; producing training materials for in-house courses.
- Managing the delivery of training and development programmes and, in a more senior role, devising a training strategy for the organization.
- Monitoring and reviewing the progress of trainees through questionnaires and discussions with managers.
- Ensuring that statutory training requirements are met.
- Evaluating training and development programs.
- Amending and revising programmes as necessary, in order to adapt to changes occurring in the work environment.
- Helping line managers and trainers solve specific training problems, either on a one-to-one basis or in groups.
- Keeping up to date with developments in training by reading relevant journals, going to meetings and attending relevant courses.
- Having an understanding of e-learning techniques, and where relevant, being involved in the creation and/or delivery of e-learning packages.
- Researching new technologies and methodologies in workplace learning and presenting this research.
-Managing over 120, 000 Sq ft store and +120 people who works in different departments. -Completes store operational requirements by scheduling and assigning employees. -following up on work results. -Maintains store staff by recruiting, selecting, orienting, and training employees. -Maintains store staff job results by coaching, counseling, and disciplining employees. -planning, monitoring, and appraising job results. -Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. -Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements. -Ensures availability of merchandise and services by approving contracts. -maintaining inventories. -Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends. -Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios. -Secures merchandise by implementing security systems and measures. -Protects employees and customers by providing a safe and clean store environment. -Maintains the stability and reputation of the store by complying with legal requirements. -Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records. -Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. -Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures. -Contributes to team effort by accomplishing related results as needed.
- Maintains promotional database by inputting invoice and bill-back data.
- Updates managers by consolidating, analyzing, and forwarding daily action summaries.
- Resolves order and inventory problems by investigating data and history; identifying alternate means for filling orders; notifying managers and customers.
- Resolves promotional allowance, rebate, and pricing discrepancies by researching promotion details and regular and special prices; forwarding resolution to managers.
- Provides product, promotion, and pricing information by clarifying customer request; selecting appropriate information; forwarding information; answering questions.
- Provides sales vs. projection results by preparing and forwarding sales tracking reports.
- Forwards samples by entering request; arranging shipment; notifying customer.
- Maintains customer database by inputting customer profile and updates; preparing and distributing monthly reports.
- Prepares sales presentations by compiling data; developing presentation formats and materials.
- Tracks sales expenses by tracking, consolidating, analyzing, and summarizing expenses; forwarding for reimbursement.
- Updates job knowledge by participating in educational opportunities.
- Accomplishes department and organization mission by completing related results as needed.
BBA, MIS