Muhammed Hashir

Led end-to-end sales and marketing operations across automotive-linked and allied business segments
Developed and executed territory-level sales plans to drive revenue growth and market penetration
Managed key client accounts, commercial negotiations, and long-term business relationships
Coordinated closely with operations and logistics teams to ensure timely order fulfillment
Conducted product presentations, pricing discussions, and proposal finalization with customers
Tracked sales performance metrics and prepared periodic reports for management review

Managed day-to-day vehiclesales operations witha focus oncustomersatisfactionand revenue
stability.
Executed end-to-endsales cycles forrentaland resalevehicles from inquiry toclosure.
Handled customerconsultations toassess mobility needs, budget constraints, andvehicle preferences.
Coordinated rentalbookings andvehicleallocationto maximizefleet utilization efficiency.
Conducted pricing discussions and negotiations tocloseprofitablesales agreements.

Greeting customers, conducting a physical inspection of the car with them,
and noting down complaints accurately.
Tracking the vehicles progress through the bay and ensuring the technicians stay on schedule
Offering value-added services like anti-rust coating, ceramic coating, or interior enrichment.
PSF (Post-Service Follow-up): Closing any pending complaints within 48-24 hours.
CSI (Customer Satisfaction Index): Based on the feedback calls customers receive after delivery.

Managed day-to-day retail sales operations with a focus on customer satisfaction and revenue stability
Handled customer inquiries, issue resolution, and product guidance in a high-volume environment
Ensured availability of fast-moving products through inventory monitoring and stock coordination
Maintained accurate billing, sales records, and daily transaction reconciliation
Supported repeat business through consistent service quality and customer follow-up
Coordinated with suppliers and distributors for timely replenishment and pricing updates

Servedas the primary point of contact betweencustomers andworkshopoperations
Preparedjobcards with detailed customercomplaints andservice requirements
Explained repairprocesses, cost estimates, andservicetimelines tocustomers
Coordinatedwithtechnicians toensureaccuratediagnosis andtimely repaircompletion
Monitoredvehicleservice progress and provided regularstatus updates tocustomers
CompletedServiceAdvisorLevel1 training covering coreservice processes.

Deliveredstructuredaftersales support inalignment withOEM servicestandards
Scheduledserviceappointments and managed customerwalk-ins efficiently
Handled customercomplaints, clarifications, andservice-related queries
Preparedserviceestimates and obtained customerapprovals priortojobexecution
Coordinatedwithworkshopstaff to maintainturnaroundtimecommitments

Assisted intechnicaltraining programs forservicetechnicians andapprentices
Supported product familiarizationsessions fornew vehicle models
Explainedstandardservice procedures and basicdiagnosticpractices
Coordinatedwithseniortechnicians during practicaltraining sessions