Human Resources Officer
British Council - Egypt
Total years of experience :9 years, 3 Months
Job Summary
Building understanding of who’s who within the stakeholders, unit or region to enable effective resolution of issues, while delivering wide range of administrative services and tasks. Maintaining straightforward analysis, manipulation and interpretation of data, presenting findings accurately and appropriately. Coordinating tasks and duties with internal colleagues or external contractors to complete straightforward activities, within established procedures.
I am acting as a focal point for employees and managers regarding policies and processes, administration systems such as leave, performance management and HR ticketing system. I am partnering with top management to provide consultancies and enhance various HR tools and instruments. One of my main tasks is to arrange for the on/off boarding processes and conduct newcomers’ HR orientation sessions and exit interviews for leavers. I am responsible of conducting regular reviews of all company’s jobs descriptions, salaries satisfaction and others. I am preparing basic monthly payroll before submitting to finance.
Job Summary
I was carrying out all accounting tasks and activities in order to ensure strict control of all expenditures and it was a challenge to draw up monthly pay slips for all staff, editing and updating the necessary extras and deductions, while partaking in the performance management and development. I prepared employment contracts in conformity with labour and fiscal law.
Achievements
• I organized 2 conferences for 1 week with minimal errors recorded in both Cairo and Alexandria.
• I managed to track all rental contract dates and arrange renewals or search for alternatives.
• It was a challenge to file and enter the accounting documents and pieces in the accounting ERP system.
Reporting
• Personnel Activity Manager, Accountancy Manager and the Project Manager.
Job Summary
I was responsible of the recruitment process even I created and updated the existing one into a traceable system in regards of the assessments and ratings. Establishing and enhancing the filing system was one of my achievements with the assistance of an HR intern. I designed, drafted and updated a multiple of HR documentations and policies such as (leaves, employee handbook, grievance, brown-bag sessions)
Achievements
• I was able to create employee-on/off-boarding programs in addition to the induction presentation.
• Promoted review and 360 evaluations and participated in identifying performance gaps and solutions.
• I developed and enhanced the medical coverage and opt for a new coverage from start to finish.
• Maintained governmental paperwork (social insurance, labor office, and other periodic payments).
• I consider one of my achievements is that I designed and drafted 3 employee benefit packages.
• Updated job knowledge and participate in educational opportunities on the corporate own WIKI.
Reporting
• HR consultant and the CEO/HR Manager.
Job Summary
I was responsible for managing multiple clients’ book and proactively reaching out to ensure client satisfaction, while obtaining and negotiating quotations and other insurance products. I acted as advisor and advocate to the client and the guarantors’ underwriting department to secure the best coverage available. I was handling medical, life and non-life claims procedures for multiple clients with different Guarantors.
Achievements
• I managed to create a commission calculating system with zero errors using Microsoft Excel.
• I was able to generate a system that contains all the firm’s records and data in one excel worksheet.
• Preparing new and renewal policy submissions reminders to myself and the other team members.
• I was intitled to follow up on collecting Premiums from clients and Commissions from the guarantors.
Reporting
• Accounting Manager and the Account Manager/Chairman.
Job Summary:
I was acting as a liaison to spread product information and handling customer complaints, while providing
appropriate solutions and alternatives within the time limits with accuracy and efficiency. By taking work orders,
and process returns. I was walking customers through basic troubleshooting and/or setup processes.
Entrepreneurial and Voluntary Activities