IT Support Engineer
Device manager
Total years of experience :4 years, 5 Months
Mainline responsibility for handling multiple activities in IT support for customer and staff
installing and configuring computer hardware operating systems and applications;
monitoring and maintaining computer systems and networks;
talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or
resolve issues;
troubleshooting system and network problems and diagnosing and solving hardware or software faults;
replacing parts as required;
providing support, including procedural documentation and relevant reports;
following diagrams and written instructions to repair a fault or set up a system;
supporting the roll-out of new applications;
setting up new users' accounts and profiles and dealing with password issues;
responding within agreed time limits to call-outs;
working continuously on a task until completion (or referral to third parties, if appropriate);
prioritising and managing many open cases at one time;
rapidly establishing a good working relationship with customers and other professionals, such as software developers;
testing and evaluating new technology;
conducting electrical safety checks on computer equipment.
Configuring Windows Server 2012 Services o Active Directory Domain Services DNS, DHCP
Group Policies Group Policy Preferences, VPN, WAN, LAN network
Printer Configuration, Outlook Mailbox Configuration
Responsibilities:
Installation, configuration and upgrading of Oracle server software and related products
Evaluate Oracle features and Oracle related products
Establish and maintain sound backup and recovery policies and procedures
Take care of the Database design and implementation
Implement and maintain database security (create and maintain users and roles, assign privileges)
Perform database tuning and performance monitoring
Perform application tuning and performance monitoring
Setup and maintain documentation and standards
Plan growth and changes (capacity planning)
Work as part of a team and provide 24x7 support when required
Perform general technical trouble shooting and give consultation to development teams Interface with Oracle Corporation for technical support.
Patch Management and Version Control
oAssisting local and remote staff with technical problems including desktop\laptop\server software, hardware and network issues.
Install, configure and modify hardware and software to ensure optimal performance
Meeting requests for information and support within the agreed timescales.
oAnalyzing problems, researching potential solutions, isolating issues and referring complex problems to senior technical staff.
o Handling a large volume of inbound calls and enquiries.
Quickly analysing & presenting verbal & numerical information in a concise and understandable manner.
o Giving feedback to supervisors and managers through reports or statistics. o Resolving complex queries and giving advice.
A Bachelor of Science in Information Technology degree This degree is primarily focused on subjects such as software, databases, and networking In general, computer science degrees tend to focus on the mathematical and theoretical foundations of computing rather than emphasizing specific technologies.