Information Technology Manager
AL ARABIYA GROUP
Total des années d'expérience :10 years, 7 Mois
Managed the administration and maintenance of the company's server
infrastructure, including virtualization platforms, storage systems, and backup
solutions.
• Implemented proactive monitoring and performance optimization strategies to ensure
the reliability and availability of critical systems.
• Developed disaster recovery plans and conducted regular backups to minimize the risk of
data loss and system downtime.
• Collaborated with cross-functional teams to identify and address system
requirements, implementing customized solutions to meet business needs.
• Conducted regular system audits to ensure compliance with industry regulations and
security best practices.
• TAS-HEEL System setup for Ministry of Human Resources and Emiratization services
• Amer & Emirates ID setup and configuration for Ministry Services.
• Monitoring and maintaining computers, networks and security systems
• Mohre support ticketing system for new tickets and keep the clients updated about the
progress on their support tickets.
• Installation, Configuration, Administration and troubleshooting of Windows 10
Kaspersky Antivirus, Custom ERP Applications.
• Troubleshooting system and network problems, diagnosing,
and solving hardware/software faults
• Assisting with PC hardware, Software installation, troubleshooting, Configuring
Microsoft Outlook and troubleshooting the issues
• Installation and supporting Remote and Network printers. Handling all the driver related issues
Analyzing system logs and identifying potential issues with computer system
• Medical and Emirates ID typing
• Customer relation and document verification Installing & configuring
new hardware and software.
• Adding, removing, or updating user account information, resetting passwords,
etc. Answering technical queries and assisting users.
• Responsibility for security. Maintain Computer Systems.
• Complete System Installs and Upgrades Manage Network Security.
• Oversee Data Storage and Retrieval Systems Applying operating system
updates, patches, and configuration changes.
Maintain Computer Systems Complete System Installs and Upgrades Manage Network Security.
• Oversee Data Storage and Retrieval Systems Adding, removing, or updating user
account information, resetting passwords, etc.
• Installing & configuring new hardware and software.
Advising on the purchase of networking software, hardware and other IT supplies.
Acting as the technical escalation point within the networking team.
• Prioritizing and troubleshooting complex network and systems issues, ranging from lowlevel hardware right through to application level.
• Giving quality feedback and service to customers at all times.
• Providing network support to complex WAN and LAN networks.
• Completing hardware implementations.
Coding and Programming: Writing code in C# or VB.NET to implement new features or fix issues in web applications. Understanding and following coding best practices is essential.
Web Development: Building and maintaining web pages with HTML, CSS, and JavaScript. You'll work on the front-end of the applications, ensuring they look and function correctly.
Database Interaction: Developing code to interact with databases, such as Microsoft SQL Server, to store and retrieve data for the web application.
Bug Fixing and Troubleshooting: Identifying and resolving technical issues and bugs that arise in the application through testing and debugging.
Collaboration: Working closely with senior developers, project managers, and other team members to understand requirements and contribute to the development process.
Learning and Skill Development: As a junior developer, there's an emphasis on learning and improving your skills. You'll likely be guided and mentored by more experienced developers.
Code Review: Participating in code reviews to ensure code quality, security, and adherence to coding standards.
Testing: Assisting in the testing process, which may involve writing unit tests, conducting functional tests, and ensuring the application works as intended.
Documentation: Documenting your code, processes, and any modifications made to the application for future reference.