IT Technical Support Engineer
Arabic Computer Systems
Total years of experience :8 years, 4 Months
Listening to customer requirements and presenting appropriately to make a sale;
➢ Maintaining and developing relationships with existing customers in person and
via telephone calls and emails;
➢ Responding to incoming email and phone enquiries;
➢ Acting as a contact between a company and its existing and potential markets;
➢ Negotiating the terms of an agreement and closing sales;
➢ Gathering market and customer information;
➢ Negotiating on price, costs, delivery and specifications with buyers and managers;
➢ Challenging any objections with a view to getting the customer to buy;
➢ Liaising with suppliers to check the progress of existing orders;
➢ Recording sales and order information and sending copies to the sales office, or
entering figures into a computer system;
➢ Reviewing your own sales performance, aiming to meet or exceed targets;
➢ Gaining a clear understanding of customers' businesses and requirements;
➢ Making accurate, rapid cost calculations and providing customers with quotations;
➢ Attending team meetings and sharing best practice with colleagues
Marketing and Finance
courses: Aided by Bharathiar University (2013)
courses: kerala board