Senior Business Analyst
Investec
مجموع سنوات الخبرة :8 years, 9 أشهر
• Guided teams and refined Agile techniques throughout journey and evolution of delivery cycles.
• Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
• Managing and mentoring junior business analyst in Implementation of SDLC implementations.
• Interacted with internal and external stakeholders to understand business needs and transformed requirements into project objectives and criteria.
• Contributed to full system development life cycle (SDLC) to deliver cost-effective, user friendly, innovative solutions.
• Guaranteed that all projects are delivered adhered to business requirements and integration architecture principles.
• Conducted effective 5+ levels of testing including functional, regression, user acceptance, integration, and performance.
• Provided training and guidance to business teams on system integration and user ability.
• Bestowed on going mentorship for graduates and Grade 12 students interested in pursuing a career in IT.
• Led a dynamic team in the successful planning and execution of 10+ projects, achieving a 70% increase in project efficiency.
• Managed team performance by implementing measurable metrics to track delivery of supporting requirement artifacts.
• Performed gap analysis to identify areas of improvement.
• Analyzed data to identify root causes of problems and recommend corrective actions.
• Improved business direction by prioritizing customers and implementing changes based on collected feedback.
• Executed analysis of risks and identified risk mitigation strategies.
• A bridge between Graphite clients and internal FNZ teams while also being a partner from FNZ within the client's landscape.
• Investing time with the client, working with the client to move their business forward by providing solutions to client servicing needs.
• Building and maintaining tactical and strategic relationships with clients.
• Delivered analysis of market, sales, and consumer trend impact on long and short-term strategies. Provided actionable insights.
• Managed a team of business administrators.
• Addressed and resolved customer complaints and issues to improve satisfaction.
• Assessed client needs and developed plans to adequately address current and future objectives.
• Exceeded annual revenue goals by 25% through improving client relationships and education.
• Agile methodology to identify and mitigate potential risks, minimizing project disruptions and ensuring timely project delivery.
• Enhanced processing systems for clients of FNZ (Silica).
• Implemented Robotic automated process that allowed for efficient and timeous data capture.
• Engaged with stakeholders to design roadmaps and measure production values ensuring cost-effective processes.
• Communicated client's business requirements by constructing easy-to-understand data and process models.
• Performed 5+ levels of testing including functional, regression, user acceptance, integration, and performance.
• Facilitated change management within impacted teams.
• Maintained relationships between onshore and offshore teams.
• Reduced processing time for new business applications by 90%
• Reduced real-time turnaround times (KPIs) and manual intervention by over 96 hours.
• Conducted business process analysis and identified critical issues and gaps for established processes.
• Developed business plans, determined key performance indicators (KPI) and coordinated the measurement results.
• Analysed qualitative and quantitative data to uncover competition and industry information to drive business revenue.
• Gathered information, analysed new products and services, and allocated relevant data to different departments.
• Analysed client's business requirements and processes through document analysis, interviews, workshops, and workflow analysis.
• Conducted 5+ levels of testing including functional, regression, user acceptance, integration, and performance. Including test and scenario matrix.
• Increased efficiency and team performance by implementing actionable process improvements.
• Conducted walk-through demonstrations of proposed process changes.
• Collected, arranged, and input information into database system.
• Computerized office activities, maintained customer communications, and tracked records through delivery.
• Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
• Fostered strong rapport with clients, vendors and stakeholders through consistent follow-up and communication.
This qualification aims to produce graduates who are able to provide for the current needs in the business workplace in areas such as systems analysis, database development and software systems design, enhancement, management and evaluation.