OPERATION PERFORMANCE DATA ANALYST
Saudi Telecom Company - STC
Total years of experience :16 years, 6 Months
• Gathered and analyzed data from different platforms such as SQL servers, SAP based web portals, Excel files etc., create and present data visualizations and automated performance dashboards using Power BI, to communicate data insights and recommendations.
● Transform and clean organizational data into developed tabular data models resulting in simplified data interpretation and decision making.
● Created and revised Power BI Dashboards in line with operational performance metrics to identify areas of improvement and increasing operational efficiency by 20%.
● Collaborated with IT team to streamline data collection resulting in 25% reduction in data processing time.
● Identify operational KPIs for Managed Service Provider Companies with clear objectives and monitor them consistently.
● Participated in the migration of reports, ensuring seamless data flow and accuracy.
● Hand-on experience in Advanced Excel formulas, Power Queries and SQL queries for crafting and executing queries upon request for data; Presenting information through reports and visualization.
● Define and design new systems by analyzing current ETL processes.
● Identify potential risks associated with operational processes and develop plans for mitigating them.
● Collaborate with cross-functional teams to develop new methods for improving operational efficiency.
• Monitor and analyze network performance metrics and Key Performance Indicators of managed Service providers.
• Generate daily, weekly and monthly Network Performance Reports of Mobile and Transport South- West Region Networks after collecting and analyzing data from various sources within Network Operation.
• Created dashboards and reports to present results of performance analyses to executive-level management.
• Create Ad-hoc Report on demand from high management to analyze network performance during seasonal events, force majeure, etc.
● Performed RF performance optimization of WCDMA, GSM networks using TEMS Investigation, Actix Analyzer, MapInfo and other toolsets.
● Performed RF link budget analysis, site surveys, and troubleshooting of various systems.
● Conducted drive tests to analyze the radio parameters such as RxLev, RSCP, Ec and Io, CQI, SINR.
● Analyzed customer complaints to identify root causes and implemented corrective actions to improve network coverage, capacity and quality.
● Optimizing frequency hopping, power control, extended range cell, concentric cell, and DTX analysis & transferring knowledge to local team analyzing BSC/BTS timers & setting their optimized values.
● Drive testing of both GSM & CDMA Networks on regular basis using TEMS, Agilent and XCAL to monitor the various issues such as poor Ec/Io, RxQual, RxLev etc. and problems related to Handover and Call Establishment.
● Post Processing of Drive test Data using ACTIX, Alcatel Lucent LDAT3G V4.13.0, to ensure Coverage and Quality requirements.
I have completed my Bachelor of Technology in Electronics and Communication Engineering with first class(68% Marks) from University of Calicut on June 2007.