Group Leader Operations
IKEA Saudi Arabia
مجموع سنوات الخبرة :22 years, 3 أشهر
Inspire and coach the teams to ensure high levels of productivity are maintained and highest levels of quality are met
•Lead retail operations towards growth, optimal performance and sustained long-term profitability; this includes managing inventory, preventing damages, controlling returns and optimizing profitability
•Set and monitor strategic long and short-term departmental goals keeping in view cost effectiveness and ensure the achievement of the same by each employee and provide feedback
•Allocating best possible resources aligned with business needs in order to achieve optimized productivity
•Conducting trainings for continued required skills / process improvement
•Mentor, train and develop a team of associates for their career progression
•Support the team in achieving sales and P&L objectives i.e. Store index of 72%, GM2 budgets, quality claims, receiving credits, returns, hours budgets, staff costs and productivity
•Identify and lead continuous improvement in business processes and operational areas of the store to enhance shopping experience while maintaining unprecedented service standards and customer satisfaction index
•Address customer concerns in reference to IKEA standard work procedures for quality products
•Establish tasks for employees to ensure a safe, secure & clean workplace aligned with safety compliance of the organization and relevant government departments
•To take necessary timely actions preventing wrong sales or oversold providing happy customer shopping experience
•Supervise the accurate registration of each Trans type; aligned with inbound/outbound movement in order to ensure stock accuracy aligned with yearly business plan / functional review
•To partner with cross functional areas and leaders by sharing best practices and experiences together
Achievements:
•Brought the department from 54% to 78% index in 6 months which is one of the best product index around the KSA
•Developed synchronized job responsibilities among co-workers which resulted in significant growth of the department productivity and co -workers efficiency
•Drastically reduced the damages in the store from forklifts with the help of Sales Supply Support (Logistics
and create new business opportunities at regional level. Plan and execute end to end Custom clearance and transport solutions that align with the company’s growth objectives i.e. pricing, vendor management, warehouse management, customer service, demand planning, logistic planning, service level agreement, cost reduction and operating budget
•Set and communicate the team sales target to the team and provide necessary support in the achievement of the target including contract negotiation
•Advice customers on efficiency of third party logistics (3PL) encompasses first-mile to last-mile solutions to transport freight, customs clearing process and Warehouse facilities
•Establish excellent service standards while focusing on maximizing the profit
•Timely follow up on queries and turning leads into sales
•Submit monthly revenue report and market performance analysis to the
courses: TRAININGS and CERTIFICATIONS -IKEA’s Shopkeeper Training - Introduction to Supply Chain Design -Digital Marketing (In progress) - Commercial Merchandizing -Understanding Supply Chain Ecosystems - Layout & Range Presentation -Understanding Supply Chain Risk Management - The 5S System -How to develop Customer Centric Metrics - Customer Journey Mapping -Customer Experience Management - Change Management