Workshop Manager
TUNING AUTO
Total years of experience :20 years, 5 Months
◦ Meet daily, weekly, monthly and yearly sales goals.
◦ Maintaining the highest quality Service and product delivery.
◦ Maintains continual growth of business, always improving.
◦ Understands, supports and agrees with the General Manager’s plans and effectively implements them.
◦ Controls costs and expenses effectively.
◦ Assisting all team members follow protocol and procedures and guarantee them
◦ Promotes a positive and professional image through their appearance and helpful attitude.
◦ Addresses and resolves customer issues and complaints.
◦ Make sure productive staffs clocks on and clock off the job cards on time to get the accurate productivity.
◦ Audit Sales Performance in regular basis.
◦ All other jobs related to workshop, employees and customers.
•Establish and monitor the timely vehicle delivery process to customers after the vehicle is serviced and ensure that customers are updated about the status of their cars
•Monitor follow up and update the WIP (Work in Progress) sheet and ensure that all the service issues and observations are addressed to ensure that the service center is compliant with the regional service manager requirements.
•Monitors and controls the performance of the department using appropriate reports, tracking systems.
•Ensures harmony and teamwork within the department and with all other departments.
•Understands and ensures compliance with ford warranty.
•Holds weekly department meetings.
•Directs and schedules the activities of all department employees.
•Facilitates and/or conducts technical training as required with an approval from management.
•Monitors technicians' daily productivity reports.
•Monitors and follows up on parts orders with the parts manager to ensure availability.
•Establishes and maintains good working relationships with NSD
•Maintains high-quality service repairs and minimizes comebacks. Conducts quality checks of completed jobs for thoroughness and quality.
•Keeps up to date with new equipment and tools available and recommends purchases.
•Ensures the proper care, storage, and inventory of special tools.
•Ensures that customers' service files are up-to-date and readily available for reference.
•Ensure all service measures and recalls have been carried out before deadline.
•Ensure all the equipment and tools in the workshop are in good working condition.
•Handles customer complaints immediately and according to ford.
•Maintains safe work environment in line with Health and safety policy.
•Maintains a professional appearance.
•Monitor, record, and categorize all customers’ concerns based on the type of concern and prepare an action plan to address these concerns to ensure customer satisfaction.
•Organize and supervise the activities and work of a small team of subordinates to ensure that all work within a specific area of branch service activity is carried out in an efficient and procedural compliant manner.
•Provide formal and informal feedback to subordinates in order to ensure their continuous development.
opportunities for continuous improvement of systems, processes and practices taking into account ‘international best practice’, improvement of business processes, cost reduction and productivity improvement.
•Assist the service Manager in the day today activities and workshop scheduling.
•Monitor, record and categorize all customers’ concerns based on the type of concern and put up an action plan to address these concerns to ensure customer satisfaction.
•Make sure all the staffs follow the service process and monitor their attendance and punctuality.
•Assist the service team for their day today activities.
•Coordinate with different department for smooth function of the service department.
•Organization and control of the workshop as well as occupational safety and environmental protection
• Attend promptly and greet customers with a smile within few seconds.
• Ask complaint related Question and record customer requests without delay.
• Enter symptom code of complaints from the customer for quick resolutions at workshop.
• Empathize and clarify customer requests.
• Ensure adequate number of Repair Order as per the business flow.
• Ensure proper explanation of the of work carried out in detail to all customers.
• Check workshop load and promise delivery time.
• Ensure providing proper cost estimate and delivery time to Customer.
• Ensure keeping promised time to customers and inform them if there is any additional work needed.
• Check and ensure accordance of invoice and work performed.
• Inform customer after work completion and agree pick up time.
• Clear explanation of the job done and invoice and guide to the cashier.
• Deliver the vehicle in person and thanks them for the visit
• Ensure achievement of given individual revenue targets.
• Promotion of value-added services.
• Obtain high standards of Customer Service Values.
• Resolution of Customer concerns at the earliest time and ensures satisfaction.
• Ensure Completion of dealer certification requirements.
• Prepare and enroll for Skill Contest events
• Check the work in progress and minimize it to achieve the company goal.
• Provide detailed explanations and technical justifications for additional repairs with cost estimates and approval from customers.
• Regularly follow up with workshop controllers and technicians on vehicle status, and update customers regularly on status of repair and ensuring delivery of vehicles within promised time.
AUTOMOBILE SERVICING AND MAINTANANCE, INDUSTRIAL TRAINING, AUTOMOBILE SERVICING LAB 1 & 2
Business study, Economics, Banking Theory and practice, Industrial Theory and practice, Banking Theory and practice, Advanced Accounting]
