End-User Support Specialist
King abdullah university of science and technology
Total years of experience :12 years, 10 Months
Troubleshoot MAC OS X operating system issue .
Technical support for a diverse range of users and departments throughout the university.
Provide technical assistance to wide variety of MAC and PC-based computer systems and peripherals.
Configuring and troubleshoot various email applications- Microsoft Exchange, apple mail etc
Re image the machines using DeployStudio, JAMF and SCCM servers
Investigate, analyses and resolve all manner of IT related issues.
Troubleshoot Windows, Mac and Linux OS issues..
Providing one on one assistance to the end user regarding the technical flaw, either by phone,
mails, or in person
Handle printing queries, hardware questions and report bugs users find in software programs.
Provide Backup & Recovery Solutions.
•Develop windows service application for cash transaction information automation between Cash Deposit Machine management system and Core Bank system.
•Design and Develop Web applications and Windows applications, Windows services using ASP.Net and MSSQL
Project
Sai Info system is an Indian based ISO 9001 and ISO 14001 certified company which is saga of new information age, Implemented a Kerala state Call Center project for BSNL, to enhance the facilities for the customers for their common enquires regarding Bill payments, complaint register etc from anywhere in the state at free of cost. This project connects 11 SSA’s commercial database server and Telecom Revenue Accounts (TRA) database server to provide customer service through ivrs, email, fax and support executives from each major location in Kerala.
PROJECT Location : BSNL-INDIA( Bharat Sanchar Nigam Ltd.- India's No. 1 Telecommunications Company In India-www.kerala.bsnl.co.in) Calicut SSA, Trichur SSA
Responsibilities:
. Programming and maintenance of BSNL Web Server (IN php programming)
• Installation and Configuration of Database servers.(ORACLE 10g, MySql )
• Administration of BSNL Database
• Take Snapshots of database.
• Monitoring the Windows 2003 server operating system.
• Database performance tuning.
• Backup (Hot, Cold)
• Good working knowledge on Oracle UTILITIES and tools.(TOAD)
• Maintenance of BSNL Application Server
• Installation and Maintenance of BSNL Applications(.Net application)
• Provide Support to hardware and software Office LAN issues
• Handle the IT system and Application inTwo BSNL SSA in Kerala